Ara Dwi Anggraeni Email & Phone Number

Yogyakarta, Jogja, Id

Yogyakarta, Indonesia

-Ensured sales orders were processed accurately and delivered on time.-Created reports on sales, market trends and customer feedback.-Assist in operating the Avostore app, create new SKUs, vouchers, gift cards and top up stock products-Developed customer databases to track records, identities and transactions.-Maintain appropriate Avostore product return and refund processes with the rules at Avoskin.

-Contact more than 100 customers per day in all marketplace Avoskin Beauty (Shopee, Lazada, Tokopedia, Tiktok)-Recommend more than 20 Avoskin products per day.-Handle complaints from all marketplaces, an average of 3-5 complaints per day.-Mastering Avoskin product knowledge, more than 30 products.-Complaint Solved from end customer 97% per month.-Make daily, weekly, monthly reports including reports on the number of incoming chats and questions asked by customers-Helping the sales team, as a live host 1-2x a week. In certain situations such as double date or pay day campaigns, it can be more than 2x a day.

Yogyakarta

Deep Consultations and respond complaints from customers Avoskin Beauty.-Contact more than 25 customers per day from Website, Facebook, Whatsapp.-Recommend more than 15 Avoskin products per day.-Handle complaints from all marketplaces, an average of 1-2 complaints per day.-Mastering Avoskin product knowledge, more than 25 products.-Make daily, weekly, monthly reports including reports on the number of incoming chats and questions asked by customers.

Kota Singkawang, West Kalimantan, Indonesia

-Accommodating public communication in the 19th anniversary project of Singkawang City through a greeting video that contains the hopes of the people and has 2.271 viewers on Instagram @Kominfo_Singkawang-Script Writer of Public service advertisements about Covid, and inform about sanctions for people who do not comply with health protocols.-Create public service advertisements about the corona virus to spread awareness of the 3M from Government Campaign-Wrote 10 news release for digital media content-Published 28 photo news on infopublik.id (Ministry of communication and informatics)-Monitored media coverage and tracked news release performance-Collaborated with stakeholders, editors, and creative teams to develop visually compelling content.