Ahmed Raafat Email & Phone Number

Dubai, United Arab Emirates

Saudi Arabia

-Spearheaded Saudi Market expansion from building echo-system to acquiring new market share-Commercially lead the CX practice in KSA-Built the pricing model for Licenses, Professional Services and Managed Services from scratch to ensure healthy bottom line and cash flow-Landed 9 Logos (Mid-market & Enterprise)-Generated +$2.3 mill in new gross revenue in the span of 18months-Hired, trained and lead a team of 3 SDRs, 2 AEs-Built a strong network of market leading… Show more -Spearheaded Saudi Market expansion from building echo-system to acquiring new market share-Commercially lead the CX practice in KSA-Built the pricing model for Licenses, Professional Services and Managed Services from scratch to ensure healthy bottom line and cash flow-Landed 9 Logos (Mid-market & Enterprise)-Generated +$2.3 mill in new gross revenue in the span of 18months-Hired, trained and lead a team of 3 SDRs, 2 AEs-Built a strong network of market leading technology vendors and service partners to enhance the CX/EX offering and cover all aspects of customer journey-Lead the Go-to-Market team (Sales, Presales, Marketing) to position Centro as one of the leading CX Tech providers in the region-Recognized by Gartner Magic Quadrant Leader “Genesys” as the top Cloud Sales Performer in 2023-2024 Show less

Riyadh, Saudi Arabia

-Spearheading Saudi market penetration, responsible for building ecosystem, developing strategic partnerships and connecting with potential buyers.-Successfully managed a portfolio of onshore and offshore key accounts, driving revenue growth and ensuring high customer satisfaction.-Developed and executed strategic account plans, identifying upselling and cross-selling opportunities to maximize sales.-Built strong, long-term relationships with clients through regular communication… Show more -Spearheading Saudi market penetration, responsible for building ecosystem, developing strategic partnerships and connecting with potential buyers.-Successfully managed a portfolio of onshore and offshore key accounts, driving revenue growth and ensuring high customer satisfaction.-Developed and executed strategic account plans, identifying upselling and cross-selling opportunities to maximize sales.-Built strong, long-term relationships with clients through regular communication, product demonstrations, and proactive support.-Consistently exceeded sales targets, achieving recognition as a top-performing account manager within the company.-Actively contributed to the development of sales strategies, participating in team meetings, and sharing best practices.-Represented the company at industry conferences and trade shows, networking with potential clients and promoting our solutions. Show less

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

-lead a team of 10 Customer Care Agents-consistently achieved performance metrics targets (AHT, NPS, FCR, Quality)-initiated new team building activities that improved team's performance and morale and sustained minimal employee turn-over (Attrition rate)

Cairo, Egypt