Provided technical support for Microsoft SQL Business Intelligence products, including SQL Server Reporting Services, Power BI Report Server, SQL Server Analysis Services, Azure Analysis Services, and Power BI services.• Resolved technical tickets related to both on-premises and cloud-based reporting services, including paginated report issues in Power BI.• Troubleshot and optimized performance for SQL BI solutions, ensuring customers maximized their usage of these tools.• Guided customers on configuration, setup, and performance tuning of SQL BI products, addressing any issues efficiently.• Conducted root cause analysis (RCA) and reproduced customer-reported issues to support effective troubleshooting.• Managed databases in both Azure and on-premises environments, ensuring proper setup, configuration, and maintenance.