Working with the General Manager to improve operations, sales and profitability. Maximising profits by controlling labour costs and expenses. Continuously reviewing and managing team performance. Liaising with staff in other departments and with external contacts, answering phones, filing paperwork, such as invoices, bills, inventory. Delegating work and giving tasks to individuals to do. Organising and storing paperwork, documents and computer-based information using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc. Photocopying and printing various documents, sometimes on behalf of other colleagues. Sorting and distributing incoming post and organising and sending outgoing post.

Responsibilities: answering calls and responding to emails, handling customer inquiries both telephonically and by email, researching required information using available resources, managing and resolving customer complaints, providing customers with product and service information, entering new customer information into system, updating existing customer information, processing orders, forms and applications, identifying and escalating priority issues, routing calls to appropriate resource, following up customer calls where necessary, recording all call information according to standard operating procedures, producing call reports. The language spoken was Italian.

Responsibilities: Discussing assigned duties with classroom teachers in order to coordinate instructional efforts. Preparing lesson materials, collating board displays, exhibits, equipment, and demonstrations. Presenting subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Tutoring and assisting children individually or in small groups in order to help them mastering assignments and to reinforcing learning concepts presented by teachers. Supervising students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Distributing teaching materials such as textbooks, workbooks, papers, and pencils to students. Conducting demonstrations to teach such skills as sports, dancing, and handicrafts. Typing, filing, and duplicating materials. Using computers, audiovisual aids, and other equipment and materials to supplement presentations.The language spoken was Romanian.

Responsibilities: Dealing with employees, customers, providers, answering phones, filing paperwork and keeping primary accountancy, handling general complaints, involving with the coordination and implementation of office procedures and frequently have responsibility for specific projects and tasks, using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., producing correspondence and documents and maintain presentations, records, spreadsheets and databases; organising and storing paperwork, documents and computer-based information; photocopying and printing various documents, sometimes on behalf of other colleagues; arranging both in-house and external events.

Stage experience in administration and accountancy.