Arabella Duke Email and Phone Number

Helping you add value and create benefits for your business, your customers and your people! After 16 years working in the Financial Services industry I have many strings to my bow, from managing various teams, implementing CI infrastructure to embedding a CI culture and introducing Operational Risk and Reporting.I am qualified in Lean/Sigma tools and techniques, Operational Risk and am Change/Project Management trained which allows me to advise and implement robust changes and spot non value activity quickly. I offer a wide range of services:Operational CI infrastructure Project Governance infrastructure.End to end Process ReviewSingle Process ReviewOperational streamlining and workflowPerformance Management coachingSLA Measures and set up.What could go wrong? - introduction to Operational RiskSurveillance planning/control testing.Working with you and your people to get to the best solution for your business.

Working with my team of PM’s and CI analysis we are at the centre of all the exciting changes that happen at the NBS!

Key Responsibilities• Provide CI infrastructure for Consumer Marketing, Field, Contact and Operations Departments• Creation and implementation of Risk Management Framework for Consumer Marketing, Field, Contact and Operations Departments ensuring effective Risk Management throughout Consumer.• Colleague Engagement Survey Analysis and Action Planning for Operations.

Key Responsibilities• Provide strategic direction for the team• Maintain stakeholder relationships• Mentor, coach and support colleague development• Drive Improvement Plan.• Manage Service Level Agreements and TSA• Colleague Engagement Survey Analysis and Action Planning.• Manage change portfolio.• Manage and mitigate Team Risks

Key Responsibilities• Maintain Stakeholder relationships• Drive Colleague Engagement Plan.• Drive and deliver on Improvement Plan.• Performance management and development support to direct reports• Business performance/KPI management• Manage incoming change projects.• Manage and mitigate team risks• Manage team budgets

Key Responsibilities:• Performance Management and Team Development• Communication• Forecasting and MI• Risk Management• Process Improvements