• Managed Front Desk and Valet staff consisting of 24 employees.• Managed guest disputes.• Maximized the profitability of the hotel by managing room inventory and nightly rates.• Optimized staffing during peak periods and high occupancy.• Established standards, policies and procedures for the Front Office staff.• Conducted staff meetings, established goals and objectives to improve the department.• Rewarded, disciplined and documented associate performance and provided timely counseling.• Maintained a complete and accurate set of logs for department tasks and audits.• Completed yearly reviews for staff members.• Used OnQ, a hotel software program which supports reservations and sales, guest services, operations and business intelligence gathering activities.• Used Microsoft Office to complete daily tasks.

• Addressed sales calls, scheduled and conducted tours, and booked reservations.• Provided concierge service, partnering with various companies in Beverly Hills.• Helped create weekly and monthly schedules for Front Desk staff.• Trained new staff members.• Conducted morning meetings with management.• Used Oscar, a property management program.• Interacted with high profile long term residents.

• Completed a full rotation serving various departments, including Front Desk, Banquet, Housekeeping, Sales and Catering units.• Learned to use OnQ, a hotel software program. • Shadowed the General Manager, assisting him with ad hoc requests and customer service. • Observed forecasting and sales techniques implemented at the hotel. • Adapted to different managerial styles of various department heads.• Honed my interpersonal skills dealing with upset guests.

• Accurately inputted insurance information into various websites, such as BlueShield, Blue Cross, Farmers Insurance, Health Net and Kaiser.• Collaborated with several insurance representatives to improve customer satisfaction.• Created electronic and hardcopy filing systems to store client information.• Promoted the business via social media and mailers. • Assisted in promotional projects to meet the company's real estate goals.