Araceli Guevara Email & Phone Number

United States

• Assigning active, charge off and accelerated loans for recovery, perform skip tracing, address validation and communicate updates to Repossession vendors.
• Handled an average of 40 - 60 accounts with speed and accuracy while maintaining professionalism
• Partner with recovery vendors to update leads, facilitate request, and track location data trends.
• Perform skip tracing to generate leads for securing the vehicle.
• Updating information and responding back to emails regarding vendor location with repo vendors.
• Maintaining an average of 95% or greater in repossessed vehicles month over month to maintain a top performer.

• Decipher customer’s ability and desire to reinstate their vehicle.
• Presents customer with solutions, options and programs to promote repeat business.
• Reached an average of 15 - 45 customers with repossessed vehicles.
• Maintain and file all appropriate documentation.
• Assisting internal business users with invoicing related tasks.
• Advise customer of any and all required stipulations, past due amounts inclusive of payments, late charges and all other related fees to complete the reinstatement.

• Collect on higher delinquent accounts ranging from 60 -120 days past due to prevent accounts leading to repossession or charging off.
• Receiving a combination of 180 to 260 inbound and outbound calls daily.
• Prevent charge off and repossessions, maintaining asset integrity and reducing financial losses.
• Negotiating and building a plan to bring accounts current.
• Building value and educating customers on the importance of saving on simple interest loan and meeting their ownership goal.
• Educating importance of preventing negative credit hits.

• Collect on mid-range delinquent accounts to prevent accounts leading in to the next delinquency level.
• Receiving a combination of 250 inbound and outbound calls daily.
• Working plans and arrangement’s to decrease delinquency and avoiding 30 or 60 day negative credit reporting.
• Updating account information with accuracy and compliance regulatory standards.
• Building value in saving on simple interest loan and reaching their goals on paying off loan faster.
• Educating importance of preventing negative credit inquiries.

• Collect on early stages of delinquent accounts to prevent accounts receiving 30 day credit reporting and proceeding in the next delinquency stage.
• Receiving a combination of 210 - 300 inbound and outbound calls daily.
• Working plans and arrangement’s to maintain accounts in good standing.
• Changing my strategies on generating more contact.
• Creating urgency by voicemail, messages and emails.
• Updating account information and updating with accuracy and compliance regulatory standards.

• Collected a variation of low and high delinquent balances ranging from $20 - 10,000 dollar balances.
• Collected on credit card, mortgage loans, utilities and medical debts
• Dialed manual Outbound ranging around 150 - 250 calls.
• Received an average of 100 - 200 inbound calls.

General Studies

Diploma