Araceli Gutierrez Email & Phone Number

Supporting the independence and dignity of clients and enabling them to own the way they age in place at home is what drives me and what fuels that is my passion for building trusted relationships with referral partners, colleagues, clients, caregivers, and families.At The Key, we are changing how the world lives and ages at home. Our mission is to be the most trusted source for long term aging in the home through comprehensive, concierge-based care. Our core service will always be the heart of the company. We live our vision and mission through our 4 values:1. Let caring for others inspire us every day.2. Show kindness and respect to all clients, caregivers, and coworkers.3. Find innovative solutions to improve our services and our company.4. Go the extra distance and always do the right thing.Delivering superior client service through a team-based approach to care is an absolute must for me. I accomplish this by:- Cultivating and fostering a positive, transparent and “people-first” environment, serving with transparency,leading, and communicating openly and honestly, and working alongside my teams to ensure goals are clearlycommunicated and attainable. As a cohesive unit, we learn, grow, and succeed as such.- Developing financial and operational performance indicators that ensure that all activities and resources align with strategic priorities and being energized by a changing and complex environment.- Safeguarding superior delivery of care to clients by leading with a “happy caregivers lead to happy clients”motto. By embedding ongoing and consistent feedback loops and retention touch points in day-to-dayoperations I’ve consistently increased caregiver/client satisfaction scores.- Creating, defining, and launching initiatives that expand and/or strengthen capabilities and collaborating withteams to ensure enterprise growth, change, and continuous improvement.- Proactively managing all phases of homecare: strategy, P&L, operations, marketing/sales, caregiver recruitment and retention, team development, human resources, and compliance.