Front Desk Customer Service Associate
Aliso Viejo, California, United States
Provide an excellent customer service experience for patients receiving routine and medical eye exams in a busy optometry practice.Concurrently perform daily office tasks such as checking patients in and out, data entry, answering phone calls, scheduling appointments, collecting payments, and assisting the optometrist.Pretest patients vision: fundus photos, corneal measurements, and visual fields.Educate patients on their insurance benefits, lens options, prescriptions, and contact… Show more Provide an excellent customer service experience for patients receiving routine and medical eye exams in a busy optometry practice.Concurrently perform daily office tasks such as checking patients in and out, data entry, answering phone calls, scheduling appointments, collecting payments, and assisting the optometrist.Pretest patients vision: fundus photos, corneal measurements, and visual fields.Educate patients on their insurance benefits, lens options, prescriptions, and contact lens use.Utilize conflict resolution skills in order to de-escalate upset patients.Onboard and retain new patients. Show less