Araceli Malone Email & Phone Number

United States

• Generate leads and followed up on customer inquiries.• Used negotiation and persuasion skills to influence decision-makers.• Developed and implemented successful strategies for customer acquisition and retention.• Prepare quotes and proposals for new and existing customers.• Achieve daily, weekly, and monthly KPIs through the execution of lead-generation activities such as cold calling, emailing, texting, and social media.• Build sustainable relationships of trust through open and interactive communication• Collaborate with executive management to develop systematic sales plans, strategies, and defined processes for achieving desired business objectives.• Demonstrable critical thinking, communication, and creative problem-solving skills• Self-starter, positive attitude, ability to continuously develop and adapt to a growing team• Familiarity with CRM platforms to track progress towards sales targets on a daily basis.• Experience with Salesforce, Azure, AWS and the ability to learn new software platforms quickly.

Remote

• Convert sales calls into cruise bookings; upsell staterooms, other products offered; promote cruise vacation protection.• Service incoming calls pertaining to the company's website and Itineraries• Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.• Support guests with pre-cruise sales; create service cases in the IT help desk system to reflect issues that require intervention.• Adapted quickly to changing situations while remaining calm under pressure.• Handled customer complaints and escalated issues according to procedures.• Demonstrated strong organizational skills by successfully coordinating multiple workflows and processes simultaneously.• Document customer requirements and update files.

• Ensured adherence to customer expectations while performing quality inspections. • Conducted routine fire alarm and sprinkler inspections; tested devices to ensure proper performance in a controlled setting with aerosol smoke.• Performed controlled tests in locations including hospitals, government facilities, jails, warehouses, large distribution centers, schools, universities, retirement care facilities, and airports. • Executed annual hydrant/risers/sprinkler obstruction inspections. • Authored and updated comprehensive inspections reports using Microsoft Word and Excel.

Brea, California, United States

• Delivered field training and education to new employees; evaluated their performance and progress.• Provided exemplary patient care and customer service in all interactions.• Utilized medical equipment to carry out basic life support functions.

Certified Assisted Living Director

Business Administration And Management, General