Araceli Pena Email & Phone Number

San Antonio, Texas Area

Evaluate trends; maintain and update plans; coordinate changes, concerns, and fraud needs with c-level executives; and manage vendor selection as well as fraud analytics Lead several operations leadership teams in carrying out large corporate initiatives through keen oversight of operations and strategies in financial matters Maintain close communication with chief executive officers, chief financial officers, and chief technology officers to support long-term financial stability and provide timely, data-driven, actionable recommendations Collaborate with major stakeholders to ensure seamless operations of teams consisting of over 100 employees Provide key objectives to the Board of Trustees concerning resource management, policies, and leadership mentoringKey Highlights: Successfully formulated and implemented fraud prevention strategies, which produced the following results: New account openings through online and mobile application, which increased by 12%; Debit card transaction loss mitigation and reduction from 2% to 0.5% with minimal cost to the bank; and Digital transactions through mobile application, ATM, and online with an average of $212M in transactionswith less than $40K in losses for three consecutive years Instituted and supervised the Fraud Event Response Team accountable for dealing with external and internalbreaches Conceptualized a system that mobilized a cross-function team to work on root cause analysis, resolution, anddeployment

San Antonio, Texas Area

Oversaw eFraud Program Management to guarantee effectiveness of fraud prevention rules and processes Reviewed and coordinated operational effectiveness through documentation of key system’s results Maintained online and mobile access agreements were updated and ensured compliance-driven changes wereaccurately documentedKey Highlights: Pioneered the facilitation of quarterly meetings with c-level executives, which is over three years now in theproduction to discuss fraud strategy development Generated processes to evaluate, document, and coordinate the risk for each online product, as well as streamlineoperation in production Developed reporting strategies, which were widely implemented and utilized since 2012Oversaw eFraud Program Management to guarantee effectiveness of fraud prevention rules and processes Reviewed and coordinated operational effectiveness through documentation of key system’s results Maintained online and mobile access agreements were updated and ensured compliance-driven changes wereaccurately documentedKey Highlights: Pioneered the facilitation of quarterly meetings with c-level executives, which is over three years now in theproduction to discuss fraud strategy development Generated processes to evaluate, document, and coordinate the risk for each online product, as well as streamlineoperation in production Developed reporting strategies, which were widely implemented and utilized since 2012

San Antonio, Texas Area

Introduced process to disseminate business requirements across several lines of business Presided over meetings to ensure online defects were resolved Supervised and trained web analysts on latest programs and development stylesKey Highlights: Launched a centralized business rule documentation and release management process, which efficiently delivered a consistent product to the customer Initiated the change processes and assisted to the change product development from Waterfall to Agile product management Strategically directed Project Team of 10 members in delivering several customer facing feature including mobile check deposit, which became the largest check deposit channel for the financial institutionIntroduced process to disseminate business requirements across several lines of business Presided over meetings to ensure online defects were resolved Supervised and trained web analysts on latest programs and development stylesKey Highlights: Launched a centralized business rule documentation and release management process, which efficiently delivered a consistent product to the customer Initiated the change processes and assisted to the change product development from Waterfall to Agile product management Strategically directed Project Team of 10 members in delivering several customer facing feature including mobile check deposit, which became the largest check deposit channel for the financial institution

San Antonio, Texas Area

Optimized operation, usability, and content of Frost Bank online services and recorded use cases, which includedbusiness requirements, workflows, and wire frames Performed research and competitive evaluation to identify best business method for online functionalityimplementation Acted as project manager in charge of administering time management for Products and Service Deploy teams andguaranteeing successful completion and customer satisfactionKey Highlights: Instituted a token security process for online commercial product which has over 50,000 active user Oversaw digital loan payments project, which contributed in enhancing payment transaction of over 17,000 andattained 20% adoption of all loan payments

Education record

Education record