Araceli Plascencia Email & Phone Number

Alameda, California, United States

• Perform due diligence reviews of businesses and reach out to clients when any information must be updated or verified• Analyze business transactions/revenue to ensure they are consistent and make sense with the nature of the business• Perform regular reviews and analysis of suspected fraud items and risk assessments on suspicious accounts and activities• Adhere to all operational, security, risk, and regulatory policies and procedures

Fremont, California, United States

• Responsible for the opening and maintenance of consumer and business accounts• Demonstrated service delivery excellence by fielding client calls, supporting product transactions, answering questions, and finding resolutions for service-related issues• Ensured checks/cash were not fraudulent while verifying the account holders’ identity• Actively referred clients to other departments (mortgages, loans, investments)• Supervisory authority to give overrides for higher risk transactions