Araceli Salceda Email & Phone Number

As a Senior Operations Manager at Toyota's Brand Experience Center, I oversee the daily operations and performance of a team of customer service professionals who deliver exceptional and engaging experiences to Toyota and Lexus customers. With over 18 years of experience in the automotive industry, I have developed and honed my skills in customer service, business process improvement, customer satisfaction, and customer retention.My mission is to create and maintain a culture of excellence, innovation, and collaboration within my team and across the organization. I am passionate about finding and implementing solutions that enhance the quality and efficiency of our services, while ensuring the highest level of customer loyalty and satisfaction. I am also committed to developing and empowering my team members, providing them with the tools, training, and feedback they need to succeed and grow in their roles.

Listed skills include Customer Satisfaction, Team Building, Customer Service, Leadership, and 15 others.

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  California State University-Dominguez Hills

  Hrm