Primary point of contact for all restoration and plumbing projects. I oversee/manage 5 service experts, 3 in-office personnel, and report directly to the CEO and CFO. I wear many “hats” as I am the Senior Project Manager, Operations Analyst and Office Manager. I have a passion for improving/implementing business processes and managing high level project(s) from conception all the way through completion; on time, within budget, yielding results which meet all contractual requirements and exceed expectations. I implemented an SAS cloud computing software to replace the previous paper invoices and provided meaningful data interpretations to the CEO, identifying areas for improvement. Initiated inventory tracking processes and process-flow automations to ensure consumer contact is consistent. I strategically restructured the entire service work flow from the moment a phone call was answered all the way through to the quality assurance follow up call after the job was completed; improving customer satisfaction, retention, and quality while also reducing material, mechanical, and “time” wasted.

Customer-focused Instacart Shopper and Door Dash delivery driver with 3+ years experience, including in store product selection and providing exceptional customer service. Extremely detail-oriented, highly organized, punctual, reliable, and efficient. Required strong interpersonal communication and emotional intelligence (EI) skills through the various channels (ie. text messaging and phone calls) with customers, vendors, and company personnel. Both companies provided credit cards to use as needed and I never had a discrepancy in the job total compared to the amount charged. Followed strict COVID 19 protocol and adhered to all California traffic/law enforcement guidelines by never receiving a ticket.Self-motivated, determined, and implemented process improvements to increase productivity and revenue.

Responsible for all e-commerce sales made through eBay and Amazon including but not limited to marketing, item photos and descriptions, pricing, creating work orders, communicating with customers in a promptly manner, and delivering impeccable customer service. Also responsible for 10 Sales Department associates and ensure all required sales quotas are met daily, weekly, monthly, quarterly. Participated and supervised all sales phone calls and transferred to other departments if necessary. Daily responsibilities included, answering phone calls and assisting customers purchasing inventory or transfer to customer service department, greeting walk in customers, ensuring sales quotas are met, creating flyers and brochures via print and digital marketing. Proficient and 3+ experience utilizing Microsoft Office including, Word, Excel, PowerPoint, Adobe Photo Editor, Social Media Platforms: yelp, Twitter, Instagram, Facebook, Snapchat. Also responsible for following up with any customers to ensure they are satisfied with their purchase or need any further assistance with their product or purchasing an additional product. While with the company I also created and hosted a booth at the Anaheim Home and Garden Show showcasing inventory, meeting potential customers, and creating brand awareness.

assignment overseeing daily operations of Long Beach and San Pedro locations. Duties included, opening, closing, executive decision making when owner is not present, scheduling, inventory, payroll, hiring/firing/training employees, logging banks/revenue, maintaining interpersonal relationships with vendors/employees/customers

Internship assignment overseeing the Cyber Café within the Senior Center. Duties included logging members in and out of the café, filing, labeling, variety of computer related tasks, and providing excellent customer service to all of internal and external customers.

providing exceptional customer service. Offered personalized services to every customer and ensured that their experience at Nordstrom was nothing less than enjoyable. Familiarized with a variety of customized tasks such as creating computerized client books, completing transfer and online orders, and direct customer interaction via in person and over the phone.

Summer job after high school and was responsible for cold calling and offering SAT/ACT prep material for high school students whose parents were interested in receiving additional information. Extensive telephone dialing and effective communication to present the product to each client with regards to in depth knowledge of the SAT and ACT; discussed their needs/motivation and how the product could assist with that. Additionally, completed administrative tasks such as submission of orders, organizing tracking numbers, filing, labeling, and provided exceptional telephone customer service.