Araceli Zermeno Email & Phone Number

Verify COB information accurately and timely from internal departmentsVerify State COB TPR filesUpdate patient insurance information onto patient’s profile.Enter clear and concise documentation of all calls and benefits information into the current billing system and review pending claims.Review and work exception reports which pertain to COB and eligibilityA floater for Health Insurance Casework System to resolve complaints from members of the Health market policies. Completed more than 120 cases per week.

Answered incoming calls from patients and providers.Responded to telephone and fax orders from referral sources and patients.Provided information on equipment, supplies and services.Resolved patient/customer complaints by identifying problems and coordinating appropriate corrective actions.Assessed patient needs and promoted company products and services.Verified eligibility and obtain authorizations for all types of insurances.Handled hospital discharge referrals for all types of equipment and supplies.

Medical Office Specialist Associate'S Degree, Applied Science, 3.25

Associate’S Degree, Medical Office Specialist, 3.25

I have knowledge of medical terminology and coding. I have advanced skills in Microsoft Word, Excel and PowerPoint. I type 80 wpm.