Aracelis Prieto Email & Phone Number

Miami, Florida, United States

Support the Project Delivery teams for DISH and T-Mobile with forecasting FOC dates per the customers' requirements, updating the tracker for the teams, creating Dashboards in CRM for the tasks necessary to accomplish the required services to be completed. Involved in the daily meetings both with CCI teams as well as customers meeting.

Doral, Florida, United States

• Provided support for Operations and Engineering teams, and on-call rotation. Contributed to the troubleshooting and restoration processes, serving as the liaison between multiple departments (construction, NOC, Field.
• Provided installation schedules for Enterprise customers deliverables, supervising daytime and nighttime CCF splice teams. Focus minimizing downtime for customers., this was achieved by splitting the shifts into 24hrs.
• Collaborated and built partnerships with cross-functional teams on projects and Customer Maintenance Repairs, monitoring budget, project deliverables, and resource allocation. This insured the flow of service SLA.
• Monitored budget, team timesheets and overtime, and material cost on consumables. Negotiated the purchase of new splicing trailers, testing equipment and tools for the in-house splicers. With company savings over $150K.
• Reviewed & processed engineering designs for network restoration materials, new company growth and customer-oriented projects. This impacted how much time reduced by understanding what needed to be done or corrected.
• Lead the Storm Sweep team during multiple hurricanes and major storms that hit Florida during the last 20 years

Doral, Florida, United States

• Led high profile project teams for large customers both dark and lit fiber rings services including FPL, Verizon, Sprint, Metro PCS, T-Mobile, Google, Microsoft as well as customers in the medical and school field..
• Implemented and maintained telecommunication and ethernet networks, fiber cable damage restoration, claims recovery, SAP software for parts inventory management, splicing.
• Accomplished the completion of 990 Cell tower conversions from RF to fiber connectivity throughout Florida.
• Worked on projects to build out 5 colocations rooms and a test lab for our Network /IT group. This included Rack mounting, copper, Fiber optic cables panels, AC/DC power for equipment installation, test and turn up.
• Provided training for installation and splicing teams, as well as storm response training for various groups (construction, supply chain, field operations and engineering). this included at least two dry runs prior to.
• Lead the Storm Sweep team during multiple hurricanes and major storms that hit Florida during the last 20 years

Provided ideal communications solutions to customers, coordinating all steps of the implementation from planning to rollout. Met and exceeded monthly sales quotas, offering sales and project support for Nortel Norstar Key Systems and data integration and solutions including T1’s circuits.

Installed Nortel Norstar key systems and digital recorders, providing training to customers on installed products and global support to the United States, South America, Europe, and the Caribbean. Achieved Nortel Systems and Nice Systems Digital Recorder Certifications.