Aracelli Tumbalobos Cubas Email & Phone Number

Vaughan, Ontario, Canada

• Manage a portfolio scorecard, report on revenue, margins, and growth trends.
• Develop and manage the product roadmap for enhancements, extensions, and rationalizations of the products.
• Work closely with the research and development department to modify, enhance, or create new products according to the market demands.
• Make recommendations to executive management regarding product pricing, placement, and promotion.
• Develop annual price books based on yearly sales, customers, and executive management inputs.
• Determine strategic planning for new products to be released to the market.

Vaughan, Ontario, Canada

• Designed a solution for the Sales data throughout a Microsoft tool – Power Bi to enhance the processes for making strategic decisions with accurate data.
• Produced regular Revenue/Sales/Margin Performance dashboards and reports based on databases analysis for product managers.
• Controlled Zendesk tickets dashboard for product management team.
• Managed ERCES project from the product management side by conducting business and technical research, analyzing vendor’s portfolio and creating comparison dashboards.
• Handled Wireless Fire devices such as Fire-Link II and Fire-Link III product lines. Created datasheets, sell sheets, technical and sales presentations for each product.
• Assisted Product managers with the Product Life cycle management such as development, Introduction, Growth, Maturity, decline and End of Life of any product.

Toronto, Ontario, Canada

• Performed Business Intelligence work by analyzing existing data sources from customer to provide the best suitable dashboards and reports according to the business.
• Acted as a liaison between the customer, Mircom Technologies, and the project team to gather the requirements for the project. Led sprint review and status meeting with the customer.
• Developed reports and dashboards in Microsoft Power Bi that will allow Mircom Technologies analyze their sales trend and provide better sales strategies.
• Worked with Microsoft Power Bi and Microsoft Dynamics AX for developing the solution.
• Elaborated Agile artifacts for project management such as product backlog, project status reports, etc.

Toronto, Ontario, Canada

• Managed Business Analysis and IT infrastructure committees to ensure correct development of the project.
• Designed a strategy for registration process and creation of groups based on the customer insights.
• Engaged team members to secure an active participation and success of the project.
• Participated on bi-weekly meetings with Board of directors to ensure quality and success of students and sponsor experience.

Lima, Peru

• Maintained KPI for customer service level at 85% minimum in each outsourced store nationwide.
• Managed 3 outsourced companies (Business Partner) generating changes on their customer service processes through bi-weekly meetings and on-site supervisions.

Lima, Peru

• Ensured continuity of the project through coordinated visits to the new customer service provider.
• Prepared monthly progress reports for repair processes and accomplishment of objectives.
• Communicated new service provider’s requirements to different areas of the company.

Lima, Peru

• Assisted regional project manager on delivering project (New Customer Care Service provider) for all Latin America region.
• Prepared financial documents, annual budgets for project and progress reports for stakeholders.
• Generated 70% savings for company due to the implementation of the New Customer Care Service provider. From 10MM expenses to 3MM annual.

Lima, Peru

• Supervised the accomplishment of central repair laboratory objectives. (95% in 48 hours)
• Met mobile brands to discuss improvement of out-of-warranty and repair processes.

Lima, Peru

• Assisted 2G and 3G voice technology implementations in different Huawei Clients.
• Created weekly progress reports for clients networks.
• Configured Huawei switches and routers for network implementations.

Lima, Peru

• Responsible of the supervision of the staff who worked on mini repair laboratories in Lima and provinces. In charge of preparing weekly reports with customer service indicators and made periodic visits to these.
• 80% of repairs completed in less than 2 hours inside the mini laboratory.
• 3.0% bounce

Graduate Certificate, Information Technology Project Management

Learn about the advances in project management taking place in the IT industry. Facilitate the definition of project scope, goals and.

B.S. Telecommunication Engineering, Telecommunications Engineering

Degree obtained by the presentation of the thesis: “PROPOSAL OF SOLUTION FOR SMARTPHONES REMOTE CONFIGURATION”