A senior consultant training lead for Oracle utility solutions and a contributor to Training and Organizational Management efforts. Applying RCC Transform One methodologies to collaborate closely with our clients during project implementation. Analyze impacts on training while business procedures are being defined within delivered training workshops. Train members involved with configuration, conversion, and testing to help them gain knowledge of the system. Create a training plan to define training needs and resources. Identify the optimal schedule for end-user delivery. Deliver train the trainer to qualify trainers for end-user delivery. Provide support for the customization and delivery of the training to the organization.

A passion for training and development to align business goals and support strategies with the mission, vision, and values of the organization, particularly in continuous changing environments. Results-based leader; exceptional skills in building and leading effective teams. Experience developing and executing large-scale training events. Accomplished in managing productive relationships with internal/external stakeholders. Specialties:Advanced Metering TechnologyCompliance Programs in Electric, Gas, and Water Metering ProgramsOrganizational Safety ProgramPerformance ManagementStaff Recruitment & RetentionProject ManagementStrategic Planning

Developed and delivered research based Spanish curriculum at levels 1 and 2 to students in grades 6 - 8.Engaged students in academic content by fostering a student-centered learning environment using a variety of techniques, project-based learning and peer teaching.Utilize formative and cumulative assessment data to differentiate instructional strategies, achievement goals, unit plans and daily lesson plans. Uphold a safe, orderly environment and take all necessary and reasonable precautions to protect students, equipment and facilities

Substitute teacher for students Kindergarten-8th gradeProvide classroom instruction to students as outlined in lesson plans. Uphold a safe, orderly environment and take all necessary and reasonable precautions to protect students, equipment and facilities

Provide necessary tools to improve the performance of individuals and groups in an organization that employs approximately 2000 people. Key competencies:Served as a consultant to assess needs, developed interventions, and evaluated outcomesCoordinated and provided training, mentoring, and e-learning supportLed project initiatives to enhance service for our customers for the successful implementation and/or use of the following: AMI(Smart metering) system; Crisis Prevention, Command Spanish, Customer Care and Billing System, Smart Metering Analytical tools.Managed multiple teams to develop training.Managed curriculum and apprenticeship programs for Field Services to ensure compliance with State and Organization regulations.

Served as a consultant to assess needs, developed interventions, and evaluated outcomesCoordinated and provided training, mentoring, and e-learning supportLed project initiatives to enhance service for our customers for the successful implementation and/or use of the following: Western Union Speedpay; Business Services Call Center; Customer Care and Billing System, and Customer Service Revenue, CORA(Colorado Open Records Act).Managed multiple teams to develop training.Implemented and facilitated learning tools to enhance occupational performance such as Team Concepts, Book clubs, Conflict Resolution, Customer Care to the entire organization

Trained approximately 150 people in the following: processes and procedures of the Revenue and Collections department; process changes for collectionsKey competencies:Coordinated process improvement initiatives for Cashiers, Credit Operations, and Collections departmentsLed training for the implementation of a POS ID process to identify customers and determine low financial risk. This helped us keep write-off accounts to less than 2% of the total revenue base

Served as Customer Service Representative and a Credit analyst for residential, commercial, and industrial customersKey competencies:Provided Spanish interpreter services to our Spanish speaking customersEducated customers about ways to afford payment of billEnhanced customer understanding and promoted a positive reputations in the communityProvided assistance to customer service requests for residential and commercial serviceEvaluated and analyzed account data to resolve billing questionsRecognized for efficient and satisfactory service due to decreased customer wait time in the Service Center Lobby by 30%