Aracely Zambada Email & Phone Number

El Segundo, California, United States

• Serve as the primary liaison between employees, external clients, and Management, exhibiting exceptionalcommunication skills while handling incoming calls, emails, and inquiries with professionalism and courtesy.
• Lead the end-to-end HR recruiting process for LA Area Managers, overseeing candidate sourcing, screening, andselection, and subsequently facilitate a comprehensive onboarding process.
• Provide ongoing support to Area Managers to ensure Employees understand HR and Payroll policy and seamlesscommunication between management and Corporate, resulting in positive employee engagement, culturalenhancement.
• Lead HR investigations and data collection for employee matters within the LA region, prioritizing confidentiality andefficiency ensuring adherence to company policies while maintaining the integrity of investigative.
• Function as the key point of contact for all LA Branch Employees and Payroll Department regarding payrollinquiries/requests, reconcile payroll errors, manage Direct Deposit enrolment, and check distribution.

Carson, California, United States

• Act as the administrative point of contact between supervisors, administrative assistants, employees and the Organizations’ CEO and CFO.
• Research, analyse, and prepare reports to present to the CEO and upper management at quarterly meetings.
• Create and set up an analytics framework to track the Organizations’ KPI’s to drive the strategic planning for the Organization.
• Oversee and supervise the daily office functions for 5 distinct locations and lower-level office employees.
• Handle all matters related to HR and compliance.

Pico Rivera, California, United States

• Managed and trained Retail Sales Consultants on best practices, Corporate HR policies, and onboarding requirements.
• Oversaw the proper implementation of worker’s compensation benefits information to ensure employees could easily access their resources when necessary and knew to follow proper procedure surrounding potential injuries.
• Leveraged expertise in client relations and community engagement to efficiently resolve customer and employee conflicts.
• Conducted employee coaching sessions to ensure company policy compliance and documented incidents for upper management regarding employee performance, discipline, and injury related incidents.
• Played an integral role as an acting manager that led to sound hiring decisions and increased the Branch’s employee-retention rate.

Curridabat, San Jose, Costa Rica

• Interpreted oral stories and accolades into English and Spanish to go on Associations' website via Wix for international audiences to gain more information on the domestic worker's organization.
• Translated ASTRADOMES’s manual covering policies and rights of Domestic Workers in LATAM including but not limited to FMLA policy and benefits information for international publication onto their website.
• Leveraged intercultural communication while presenting ongoing projects to the Association's staff on behalf of an International team on different time zones.
• Applied best practices while drafting and finalizing project proposals and grants to Embassies on behalf of ASTRADOMES.
• Worked across different time zones to coordinate with team members to complete tasks and finalize website development.

Anaheim, California, United States

• Delivered necessary training to ten Home Depot Paint Department associates through workshops and ongoing communication to ensure brand product familiarity, accurate recommendations, and proper Brand procedures were.
• Improved store customer experience with expert advice on the color wall and product recommendations directly resulting in exceeding sales goals for the year, significantly decreased Brand related complaints, and better.
• Wrote weekly shift and incident reports for upper management documentation procedure development.

Santa Ana, CA

• Professionally assisted customers with inquiries and problems on specialty products and coatings and recommend solutions to restore customer trust and loyalty while following company procedures and guidelines.
• Reconciled customer statements into database records and create appropriate correspondence and orders for product compensation.
• Utilized experience in performing administrative duties as required to identify order inconsistencies and ensure 100% accuracy on customer and pro client orders.
• Governed and oversaw the implementation of company policies for all outgoing orders and resolve any communication conflicts between different departments.

Long Beach, CA

-Engage customers in experiential marketing experience for various brands. -Promote brand knowledge and loyalty through face-to-face customer interactions.-Manage complimentary product inventories and allocations.

Huntington Park, CA

• Consistently sustained customer relationships and customer loyalty which resulted in increased sales.
• Played an integral role in assisting customers in face-to-face interactions responding to inquiries and concerns, resolving customer conflicts, while maintaining confidential personal financial information.
• Trusted with large cash transactions while complying with company policies and procedures and generated reports when necessary.
• Performed excellently and independently in a high-volume bank maintaining 100% accuracy and reaching out to upper management as required per company policies.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, History