At Air India Express, the fusion of my social media expertise and customer experience skills has been pivotal in enhancing our brand's digital footprint. Our team, with my contribution, has excelled in creating engaging content and addressing customer feedback, which has significantly enriched our community interactions.With over five years of dedicated experience in the social media domain, I bring a deep understanding of customer needs and industry trends. Our organization leverages these insights, alongside my manual testing competencies, to elevate our service quality and uphold our standing as a customer-focused airline.