Adam Rael-Smyth Email and Phone Number
Adam Rael-Smyth work email
- Valid
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Adam Rael-Smyth personal email
Following my exposure to problem solving when playing video games as a child, I chose to pursue a degree in Computer Science, which I obtained as a bachelor's in 2016. I've always enjoyed solving puzzles and enjoy doing so both in my job and outside of work. I also enjoy cooking and gardening and would be happy to connect with anyone who has similar interests.
Charter Communications
View- Website:
- charter.com
- Employees:
- 33307
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Charter CommunicationsDenver, Co, Us
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Senior Engineering ManagerCharter Communications Jun 2023 - PresentStamford, Connecticut, Us
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Wireless Engineer IiCharter Communications Mar 2022 - Jun 2023Stamford, Connecticut, Us
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Jr. Software EngineerMessagemedia Jan 2021 - Sep 2021Melbourne, Vic, Au• Whitelisting shortcodes/countries to be used in the respective states/countries• Improved AWS tagging on stacks (updated cloudformations and serverless)• Updated stacks to latest gold AMIs• Migrated Java repositories from Jenkins to buildkite• Created two services that updated the US lookups (Utilizing s3, lambdas, FIFO SQSqueues and internal REST API)• Worked with Python and Java (Serverless, Spring, Maven and Docker) -
Technical Operations ManagerMessagemedia Nov 2018 - Jan 2021Melbourne, Vic, Au• Aided the backend team with setting up the SMS provider Bandwidth and facilitated communication between the backend team and Bandwidth for testing and support• Wrote redshift queries in order to identify information such as routing and provider changes to lower costs and increase deliverability for the customer• Handled SMS compliance for the US team, often involving pre-sales consultations• Knowledge sharing with internal teams about regulations, changes in the landscape and updates from the big 4 carriers• Worked as point of contact for providers post sales team to handle any issues that arose• Point of escalation for L2 and L3 support queries• Was on call 24/7 for our “Platinum” customers in the case of incidents• Customer Audits (Delivery %, Content and assessing potential upsell opportunities)• Weekly/Monthly Usage/Delivery Reports for our high value customers
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It Support SpecialistMessagemedia Jun 2017 - Nov 2018Melbourne, Vic, Au• Provided Level 1 and 2 technical support to customers (solved ~300 cases a month)• Assisted and maintained the infrastructure of the US office• Integrated a softphone for the US. Worked with key stakeholders to ensure every party was happy and milestones were met.• Developed and released an SMS CSAT survey product used internally.
Adam Rael-Smyth Skills
Adam Rael-Smyth Education Details
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Southern Oregon UniversityComputer And Information Sciences And Support Services
Frequently Asked Questions about Adam Rael-Smyth
What company does Adam Rael-Smyth work for?
Adam Rael-Smyth works for Charter Communications
What is Adam Rael-Smyth's role at the current company?
Adam Rael-Smyth's current role is Senior Engineering Manager.
What is Adam Rael-Smyth's email address?
Adam Rael-Smyth's email address is ad****@****.com.au
What schools did Adam Rael-Smyth attend?
Adam Rael-Smyth attended Southern Oregon University.
What skills is Adam Rael-Smyth known for?
Adam Rael-Smyth has skills like Amazon Redshift, Python, Aws Cloudformation, Java, It Operations, Amazon Cloudwatch, Aws Lambda, Technical Support, Amazon S3, Amazon Sqs, Databases.
Who are Adam Rael-Smyth's colleagues?
Adam Rael-Smyth's colleagues are Moe Faria, Sean Weiss, Sarya Ramos, Veerendar V, Vance Robinson, Rachell Sablan, Pam Ortiz.
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