Araf Mohammed Email & Phone Number

Delivering cloud and hybrid transformation.I am a positive, self-motivated and hardworking individual with excellent technical, time management and communication skills. I set high standards for myself, which through innovation, dedication, and commitment enables me to attain my goals. I possess the track record, technical knowledge, and expertise to effectively:• Design, develop, implement, new solutions• Support, manage and day to day operations• Lead a team in the area of telecomsSpecialties: Skilled Telecoms Engineer with knowledge of Cisco (Call Manager, Unity) MS Teams Rooms , MS Teams Direct Routing / Telephony, Peter Connects and Anywhere365 recent public sector UCC contact centre deployment , design , golive support.Knowledge & Experience and Core skillset :Knowledge of Cisco Voice GatewaysProvide Support (troubleshooting and configuration) to CUCM/Unified Communications Manager (current versions ) Deployment/Maintaining IPT Knowledge of Cisco IPT hardware (UCS)IP telephony environments. (CUCM, CUPC , Cisco Unity , ARC products) Project Support IPT EngineerAchievementsProject managing and Implementation of Cisco IPT Systems (CCM, Unity and ARC) in Europe throughout 22 sites, 4000 + handsets. Migrated 21 of the sites from existing legacy systems. Upgrade and centralisation of Cisco IPT to UCS hardware (CUCM, Unity, IM and ARC), UCM 11.x accross 10 countries and 26 locations, 4000 + handsetsParticipation and Introduction and development of Transera and SIP into (CUCM) Call Manager in preparation for a multiple call centre deployment Migrating from ISDN to SIP using Cisco Cube, in Europe throughout 22 sites, from multiple providers to a single consolidated provider Nominee for global innovation award (Office Depot)Exams and gained accreditation:CCNA Accreditation cisco ID CSCO11371917CCNA Voice Accreditation cisco ID CSCO11371917CCNA Collaboration Accreditation cisco ID CSCO11371917ITIL v3 exam640-822 IPT Part 1 (ICND1)640-816 IPT Part 2 (ICND2)640-461 Administering Cisco Voice UC642-445 Cisco IPT642-426 Cisco Troubleshooting CUC642-436 Cisco VoiP exam640-460 Implementing Cisco IOS UC

Listed skills include Cisco Technologies, Telecommunications, Voip, Cisco Call Manager, and 34 others.