• Direct the end-to-end delivery of content across five products, reducing the TAT for new content by 68% • Accountable for Helpdesks responding to content related queries from customers• Represent Operations & co-create strategy with Product and Technology squads to enhance product delivery efficiency. Reduced product update TAT from 6 months to 1 month.• Create and lead cross-functional collaborations with augmented AI to drive operational and product outcomes.• Leverage business controller expertise to manage costs and achieve savings.• Design & manage a global Risk & Resiliency profile during business disruptions across 6 locations & lead Chennai site Business Continuity initiatives coordinating 2 disruptions• Manage a $1.8 million product by aligning organizational strategy with road mapping, execution, and delivery to create value for customers and business viability. Set up process for faster delivery to customers from 15 days to <7 days.

• Transitioned Production from Europe to India, setting up teams, resetting metrics & phase out plan for former location• Reorganized existing teams & directed Production Managers and Data Stewards to ensure timely, high-quality, and complete content delivery.• Managed production overhead costs in consultation with the Budget Controller saving >$50K in supplier billing• Formed and led cross functional squads to forecast delivery performance. Audit team in place to verify and close gaps in product• Evaluated vendor performance on key metrics. Offboarded 1 vendor and onboarded 1 vendor• Harmonized data from various sources for stakeholder presentation allowing important data backed decisions• Governed the quality assurance of data assets and their various deliveries ensuring confidence & compliance• Coached team members to achieve departmental goals boosting engagement and autonomy

• Transitioned the customer experience desk from Europe to India, setting up workforce & goals • Transitioned Author profiling team management from Europe to India, taking over new processes & integrating with existing teams• Merged customer experience desk with technical team to create seamless integration of resolution resulting in CSAT scores increasing from 75% to 85%+• Directed the supplier cost model for customer queries. Negotiated costs per ticket & evaluate possible reduction• Collaborated with technical teams to address complex customer problems and update procedural documents.• Streamlined processes to create process efficiencies using Machine Learning to assist team in faster resolution.• Engaged with irate customers to understand issues and rebuild trust • Coached team members and conducted development conversations to enhance workforce quality.• Fostered trust and collaboration with key stakeholders to achieve departmental goals by delivering on promises on time

• Managed Q2C (Quote-to-cash) for North America & Europe customers. Handled key customers for region• Created, maintained and segmented customer contracts. Achieved revenue realization targets 15-20 days ahead of deadline YoY• Collaborated with legal team to ensure SOX compliance in customer contracts and advising sales on possible clauses resulting faster TATs & lower contract query rates• Represented team for external SOX audits & reviewing maintaining SOX compliance procedures• Reviewed processes to create efficiencies. Reduced average Q2C age of new customers by 30% (20 days to 14 days) • Collaborated with Sales Director for territory sales planning. Logged customer preferences for faster TATs & better CX

• Conducting market research & promotional activities to create a database of potential clients• Meeting target clients & bringing in business to the company within set deadlines• Handling a team of fresh MBA graduates & agents for sales & presentations for the entire Chennai region• Responsible for organizing presentations in various colleges on financial products• Creating MoUs with various management institutions• Responsible for setting individual targets for juniorsAchievements :Managed to secure MoUs with 2 top universities which had previously withdrawn from our program.Identified & sourced candidates (4) for on roll jobs with my organization from the MBA program we organized

• Promoting the brand to large audiences via marketing tools• Handling a team of PGPMIs (Post Graduate Program in Management and Insurance) & channeling their ideas into promotional programs• Accompanying PGPMIs to client meetings• Meeting targets within set deadlines.• Alertness to Market Changes and DemandAchievements:Ranked 5th in the country for highest sales for the month January ’07Achieved 6 months target in 1 month