Relationship Manager
Mumbai Area, India
• Understanding the client requirements and catering to them with products and services and generating revenue accordingly• Brand custodian of various products like Savings Account, Deposits, Wealth Management, Loans, Trade Services and Alternate Banking Channels Products• Conceptualize and implement marketing plan using customer insights for launching new products & services, alliance partnership campaigns, cross-sell campaigns and for creating brand awareness • Drive customer relationship management programmes for acquiring & strengthening existing relationships and for improving brand stickiness• Execute employee recognition programmes for achieving sales targets by leveraging brand equity of celebrities and events• End-to-end management of award ceremonies for customer engagement programmes and sales contests by liaising with event management agencies to ensure operational excellence • Understanding the client’s profile, creating needs and focusing in the delivery of best of services within the turnaround time • Generated Revenue through various product offerings and cross selling third party products through brand and marketing communications • Created 5 engagement formats that helped branches have a meaningful customer interaction and gave an opportunity to cross sell products