Arafat L Email & Phone Number

Chennai, Tamil Nadu, India

Managing a Team of (Data Analyst) Power BI Developers and Salesforce developers.

Chennai, Tamil Nadu, India

-Translating business requirements into databases, data warehouses, and data streams-Creating procedures to ensure data accuracy and accessibility-Analyzing, planning, and defining data architecture framework, including security, reference data, metadata, and master data-Creating and implementing data management processes and procedures-Collaborating with other teams within the organization to devise and implement data strategies, build models, and assess shareholder needs and goals-Researching data acquisition opportunities-Create a process roadmap in migrating the data to new application-Validating the existing data and creating a template to migrate the data into new application as per clients requirement

Chennai, Tamil Nadu, India

Team Management• Data Governance and Data Management• Providing metric reports to management in the day to day tickets andmeeting the SLA’s• Facilitating Sales & Marketing Team by performing account creation,updates & merges in various Salesforce instances and SAP• Designing data quality checks to ensure data accuracy and timelines ofteam members activities.• Stakeholders’ management with respect to update of new process andsyncing with the team members• Providing training to team members in new process & updates

Chennai, Tamil Nadu, India

• Coordination with finance team during month end for monthly sale realization.• Follow up with finance and service team for monthly sale realization.• Master Data Cleansing for smooth functioning of Data in Salesforce.• Customer Account/Contact/Contract creation and modification in Salesforce.• Experienced in designing and developing Tableau visualizations and create business requirement documents and plans for creating dashboards. • Generating Reports for a regional meeting for Regional Managers & National Managers manually in Excel. • Maintaining team reports on a monthly, quarterly & Half Yearly and YTD basis. • Coordinate between the service teams during any new up-gradation relates to Salesforce CRM and rexis Clock port versions and ensure the activities of their operations are smooth • Conduct a Training/presentation on new business changes to the customers.• User Acceptance Training (Salesforce, SAP) on newly implemented process• Basics understanding on SAP skills to uploading Healthcare Instrument Installation reports in SAP and requested from stakeholders for checking the material movements for the warehouses.• Mastered the ability to design and deploy rich Graphic visualizations with Drill Down and Drop-down menu option and Parameterized using Tableau. This will be used for the KPI of the field engineer and Application specialist • Creating the purchase order through SAP and process the spare parts (PAN India) on daily basis. • Invoice will be shared to the customer/Distributor whenever requested.• Maintain the Inventory and stock value by coordinating with the global team.• Coordinating with Internal Customers PAN INDIA to smooth functioning of spare part reconciliation as early as possible within the given target of 2crores per month.• Maintaining the tracker for the spare part processed and returned by customers• Maintain the record of all repairable spares and make sure that it is sent to GERMANY for getting credit value for INDIA.

Chennai, Tamil Nadu, India

• Providing support to US/UK users through global IT helpdesk 24x7 (Remote, Email & Semi voice)• Providing remote support through standardized remote applications like Cisco WebEx, Microsoft Lync.• Managing and troubleshooting Licensing issue for windows 7 and other applications.• Installing, Configuring & Troubleshooting the connectivity issues on VPN using RSA and VASCO fob keys.• Providing temp admin rights and enabling USB for the users requested.• Installation, uninstallation and troubleshooting of all kind of open source/Freeware software’s and Licensed Software’s such as Microsoft Product, Oracle Product to the end users based on their request.• Transferring and managing the files in FTP server using FileZilla client.• Installing, Troubleshooting McAfee Virus Scan Enterprise 8.8i Antivirus.• Provide Support to users for configure Outlook Mobile access in Android, I Phone & Windows mobiles.• Troubleshooting Virus, Trojan, spyware and malware related issues using the virus removal tools such as Malware Bytes Antimalware, Trojan Remover, Super-Anti Spyware.• New PC configuration (User ID Creation, Printer configuration, outlook configuration).• Configuring & Troubleshooting of Mail Clients MS Outlook 2007/2010.

Chennai

• Creating Banners/advertisement on New Products.• Creating and uploading images in the web portal.• Creating/editing Product Videos.• Posting advertisement for online marketing.• Promoted to lead service agent position to recruit, train and supervise 5+ customer service representatives.• Communicated with other departments on behalf of customers to resolve customer issues, effectively communicate appropriate charges, company policies, and/or procedures as determined at the time of the call.• Measuring team Performance for their yearly appraisal• Ensured that all customer information obtained is consistent with company policy and procedures and satisfies requirements.• Created and presented numerous flash training to ensure employees were up to date on current policies and procedures.• Monitored calls by listening in randomly to provide real-time coaching and reinforce positive behaviors.• Coaching, training, and demonstrating service, quality, and operational standards to the team.• Planning, coordinating and controlling the daily operations of the organization.

Bachelor Of Engineering - Be, Computer Engineering

High School Diploma, Computer Science

Diploma, Computer Technology/Computer Systems Technology