Araf Hossain Email & Phone Number

Manchester Area, United Kingdom

Cleaning designated areas to high standards, following cleaning schedule for deep cleaning each room and to ensure that all external areas, terrace, smoking areas, binstore are cleaned throughout the evening. To provide excellent customer service to our residents and ensure that all residents are always acknowledged and greeted whenever they are met and to be vigilant whilst carrying out duties, continuously check for any damage, faults, or defects. If found, follow the reporting procedures to the management team. To attend to any query or incident within the residence and resolve the issue promptly and to take the lead in the event of an emergency, following procedures and contacting the relevant emergency services, and escalating the issue to Residence Manager.

Manchester Area, United Kingdom

Working across the store to replenish stock, code checking across the produce range to ensure customers are receiving the best quality with every shop and helping unload deliveries in the morning as well as serving customers on the till and self-checkouts. I have also taken the responsibility to learn a few managerial tasks which include office work such as updating and printing out shelf edge labels (SEL), taking the responsibility of small projects - updating plinths to ensure customers are receiving the best offers and changing planograms to keep up with overall store standards. I have also worked with third-party companies in checking our reports and sales of their products being promoted in our store. Lastly I have also completed my in-store bakery training where I comply with health and safety rules when working with food, updating allergens and cross-contamination as well as taking charge of inventory management and updating and ordering more stock when needed.

Manchester Area, United Kingdom

Checking in late night guests using the hotel software system, amending, and cancelling reservations. Answering phone calls for enquiries such as room prices, included amenities and more. Delivering exceptional customer service by responding quickly to guest concerns and questions and taking prompt action to solve problems. Following established policies and procedures by monitoring and ensuring compliance with regulatory requirementswhich included carrying out security checks every hour during my shift, ensuring guests are kept safe and sound following the hotel’s noise complaint policy. Following health and safety procedures and policies in accordance with company policies and procedures. Maintaining and upholding a high standard of the hotel by conducting routine inspections of guest areas with mycolleagues and setting up and preparing office suites for the morning team. Completing the handovers both digitally and physically to prepare the morning team. Assisting in cash handling and regular safe checks.

Certhe In Graphic Design, Certificate Of Higher Education

I made the decision to drop out of my Graphic Design degree because I realized that I wasn't excelling in the program, and the course.

A-Levels In Graphic Design, Media Studies And Level 3 Btec In Information Technology, B, A, D*