Ahmed Ragheb, Itil, Pmp, Csm Email & Phone Number

Cairo, Egypt

Manage complex digital banking program from inception through production and ongoing support for a leading bank operating across 20 African countries. Collaborate with cross-functional business and technical teams to assess new requirements from the bank and internal stakeholders, managing the backlog of different projects and effectively allocating resources across specialized squads using either Scrum or Kanban methodologies to optimize workflow and project delivery. Support in facilitating Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and business acceptance demos. Conduct customer meetings to manage expectations, manage changes, resolve conflicts, obtain necessary approvals, and engage with internal teams to ensure alignment and collaboration. Lead weekly steering committee and account management meetings to align on project direction, address key issues, and ensure stakeholder engagement. Prepare and present weekly executive reports to summarize projects status, highlight milestones, and communicate any risks or issues that require attention. Work closely with center of excellence, data analysis, technology, and marketing teams to monitor system performance, drive enhancements, resolve issues, mitigate risks, and optimize user experience for revenue growth. Ensure compliance with organizational processes by coordinating with the QA team to reinforce quality standards and implement best practices for continuous improvement.

Cairo, Egypt

Manage the software department projects of a complex program, including integration with non-software department’s projects such as hardware, embedded systems, and mechatronics, from R&D through to production, ensuring adherence to the agreed contract scope, timeline, quality standards, and budget.  Collaborate with teams and management to select and implement Agile-based software development life cycles methodologies and tools, defining necessary setups and configurations to ensure optimal performance and establish quality measures, while aligning with organizational goals and program objectives. Coordinate with various teams to recruit and acquire the human resources required for successful program completion within the established timeline and budget. Plan, manage, monitor and control software program to ensure adherence to deadlines, scope, quality, and requirements, while conducting regular meetings with customers and delivering status reports to management and stakeholders. Define, plan, and manage the integration of software projects with various non-software teams to ensure cohesive delivery and alignment with overall program objectives.

Egypt

Manage complex multi-project development and implementation efforts to achieve project objectives within agreed timelines, budgets, and scopes, leveraging organizational processes, resources, and tools effectively. Review project charters, contracts, scopes, proposals, and cost sheets to establish payment milestones, allocate resources, define work breakdown structures (WBS), and determine implementation methodologies, resulting in comprehensive project plan and schedule. Act as a liaison between IT Services (ITS) and customers to ensure clear communication and facilitate smooth implementation, collection, and achieving delivery acceptance seamlessly. Oversee project budgets and expenditures in alignment with established schedules and plans, ensuring project cash flow. Manage risks and issues, preparing detailed status reports for management. Conduct regular internal and external status meetings to track project progress and address action items effectively. Successfully managed multiple banking software development projects (Core, Mobile, Integration, Interfaces, and E-Channel) with teams of up to 30 members, fostering collaboration and high performance. Transformed an R&D Mobile software project to achieve CMMI Level 3 compliance within one quarter, demonstrating agility and effectiveness. Applied remote work and freelance models for teams in Egypt and India to mitigate COVID-19 risks for the software development projects, resulting in sustained high performance and commitment. Led a Core banking software development project through CMMI appraisal, achieving Level 5 certification and enhancing organizational capabilities. Participated to enhance the efficiency of monthly timesheet management reports, providing greater visibility into departmental performance and utilization, while reducing preparation time by approximately 80%.

Egypt

Lead and coach the Trade Finance application support team to effectively address customer-reported issues, meet Service Level Agreements (SLAs), and resolve conflicts and escalations. Attend on-site customer service review meetings to ensure customer satisfaction and proactively manage issues. Represent the support group in customer service review meetings in Kuwait, acting as a liaison between the support team and clients in to enhance communication and understanding. Participated in transitioning the support process to comply with ITIL standards, ensuring alignment with best practices in IT service management. Held ownership of Incident, Problem, and Change Management for Trade Finance Projects, providing regular status reports to management and implementing necessary preventive and corrective actions as needed.

Egypt

Act as the Application Support Project Manager, leading support project teams comprising designers, developers, testers, and configuration controllers to deliver fixes and change requests to customers within Service Level Agreements (SLAs) while adhering to organizational support processes. Serve as the primary support project manager for live customers of the Trade Finance projects, ensuring prompt resolution of issues and effective communication with stakeholders Oversee the support project team to ensure timely delivery of fixes and change requests, maintaining alignment with SLAs and quality standards. Prepare and update project documentation, providing regular status reports to management and proactively implementing necessary actions to address any project challenges. Engage in testing activities, including system and functional testing, preparation of test cases, and conducting design and test case reviews to ensure quality and accuracy of deliverables.

Cairo, Egypt

Responsible for the development, implementations and on-site/remotely support of ERP system. Develop & support ERP system to large customers in Egypt, Hungary, as well as and Greece, achieving high customer satisfaction. Collaborated with clients to gather requirements for new ERP modules, delivering effective solutions and ongoing production support. Worked as a freelance trainer for individuals and MCIT/IBM diploma groups in Cairo and Alexandria

Cairo Governorate, Egypt

Provided training on (ASP.Net, XML, HTML, and OOP using C++) for individuals and MCIT/IBM diploma groups in both Cairo and Alexandria branches.

Egypt

Worked as research and design engineer of un-manned air vehicles flight control system project.

Bachelor'S Degree

Education record

Project Management Professional (PMP exam preparation course)

Software Application Developer

Activities and Societies: Educational software that resolves math problems in detailed steps and explain each step (used C#, XML, ADO.Net).