•Led a team of 15 cleaning staff, overseeing daily operations, scheduling, and performance management of a start-up company•Increased customer satisfaction by 90% through developing new training programs for customer-facing employees.• Maximizing resource utilization and minimizing costs through effective resource planning and allocation.

• Decreased production labor cost by 26% by refining manufacturing processes, developing a cross-training matrix, and maximizing workflow.• Implemented production scheduling mechanisms to meet customers’ short turnaround demands with minimum impact on overall production, improving on-time deliveries by 13%• Cut down warehousing labor costs by 12% by streamlining incoming material warehousing and identifying and eliminating process waste.

• Negotiated supplier contracts, resulting in a 12% cost reduction, and strengthened supplier partnerships.• Developed and implemented a demand forecasting system improving accuracy by 30%, resulting in optimized production planning and reduced inventory carrying costs.• Executed a comprehensive risk management plan, identifying and mitigating potential supply chain disruptions, resulting in uninterrupted operations and increased customer satisfaction.