The role is responsible for maintaining Learning management systems, supporting Learning processes, and providing customer service for inquiries, requests, and troubleshooting. The role also supports the Global Learning Center of Excellence, collaborates on projects, and advises on global Learning systems and processes. It includes participating in improvement initiatives, workshops, and team events, maintaining process knowledge, and acting as a superuser in Learning tools. Responsibilities also encompass project participation, ensuring compliance with Roche guidelines, managing escalations, coaching newcomers, and supporting quality assurance.

The role involves providing Tier 2 support and insights on the Cornerstone Learning system, managing and updating the Learning Catalog, overseeing course enrollments, and handling invitations, registrations, reminders, and follow-ups. Additionally, it includes preparing training-related reports and updates, conducting functionality testing for the new learning management system, and advising on learning processes. The role also entails delivering customer service for training-related inquiries, managing requests and troubleshooting, developing key stakeholder relationships, and collaborating with colleagues within the GLS organization to ensure effective service delivery.

Supporting front-to-end Global Learning Services and learning management system (LMS) data input and maintenance for a US-based client involves several key responsibilities. These include participating in team meetings, uploading web-based content, creating learning activities, performing quality assurance, and producing evaluation reports. Additionally, the role requires managing the ILT rosters and registrations, coordinating logistics, providing roster reports, updating processes and procedures, handling ad-hoc reporting requests, archiving content, maintain and updating vendor resource information, and serving as a backup for team members for the other tasks assigned as needed to adapt to business changes.

Administer All processes related to E-learning & Learning Portal• Courses enrollment, completion and compliance to e-learning procedures• Generate timely monthly report to monitor E-learning Performance;• Generate certificates for completed courses;• Maintain data for the Learning Management System (LMS)Administer Performance Management Planning (PMP)• Processing, monitoring, tracking record and document for PMP 2015/2016• Compile learning intervention requirement from PMP 2015, monitor and track course completion• Assist with the analysis of development needs, compilation and distribution of PMP Leadership Survey. OHS Committee member

• Supporting Program Leader in conducting event management• Technical assistant during training session• Editing training materials content for data validation• Maintaining training program database and issuing certificate as per request