Vp Director Of Service
CurrentResponsible for the Contact Center phone/email/chat customer experience 7 days a week, 15 hour operation. Collaborate, develop, and execute business objectives and goals for the Webster Care Center Service Team; including business core standards, customer acquisition & retention, risk mitigation and quality. Apply and oversee Performance Management Process on direct and indirect reports. Responsible for hiring and employee retention. Ensure customer satisfaction, employee development and operational excellence.