• Systems administrator for Jamf mobile device management (MDM) system. Manage and maintain configuration profiles, policies, user accounts, packages, applications, and other Jamf and device settings.• Manage and update the processes and workflows for deploying laptops to faculty and staff, and the iPads for the 1:1 and 2:1 programs.• Manage and maintain Chromebook setup, configuration, and deployment via the Google Admin mobile device management system.• Perform updates and general preventative maintenance on all faculty and staff computers, computer labs, laptop carts, and iPads.• Monitor electronic Zendesk ticketing system by providing detailed information of job status or resolution for each ticket. Also, assign tickets to technology team as needed, ensure effective and timely resolution, and provide feedback and assistance to other technology team members.• Assist teachers with our PowerSchool, PowerTeacher, and Google Classroom learning management systems. (Electronic grade book; creating and posting assignments, quizzes, exams, and projects)• Troubleshoot technology issues for school administrators and other executives 24/7 to make sure there is no interruption with education and other school operations.• Assist with network management duties including the IP telephone system, voicemail system, PA/bell system, wireless access points, and network switches.• Respond to and work on special projects as needed or requested by the Director of Technology.

• Provide technical support for all software and hardware related problems for the campus community.• Monitor electronic help desk ticketing system. Communicate status of jobs to the technology department and end users.• Assist teachers with our learning management system.• Test, implement, install, configure, troubleshoot and repair laptop computers, desktop computers, iPads, digital projectors, and classroom sound systems.• Install, implement, troubleshoot, and maintain network printers.• Provide technical and basic audio-visual support for some evening and weekend events along with on-campus and occasional off-campus meetings.• Create and update JAMF packages for new and existing applications, such as Adobe Creative Cloud Suite, Microsoft Office, and Smart Notebook.• Maintain the JAMF server by retaining all of the configuration profiles, policies, and applications organized and up-to-date.• Design and update the processes and workflows for deploying laptops to faculty and staff and for deploying iPad to the 1:1 and 2:1 programs.• Manage the BrightSign digital signage system.• Troubleshoot higher level technology issues (i.e. level 2).• Communicate and arrange vendor support for the various campus technologies. • Conduct onsite trainings of various programs and processes for faculty, staff, students, and parents.• Assist with and coordinate the technology during classroom and office renovations.• Oversee the processes and procedures of the Technology Support Specialists.

• Provide support, diagnose and repair all kinds of technology used on campus for faculty, staff, and students• Assist faculty and staff members by helping them find the correct solutions for all of their technological needs• Manage and provide assistance at the Campbell Hall Helpdesk and “Genius Bar”• Prepare and issue MacBook Pros for faculty and staff, using Casper Imaging Suite• Maintain several different laptop and iPad carts• Prepare images and maintain several different computer labs• Set up various different events around campus• Assist with various different networking issues

• Design and set up home and office networks with multiple access points, switches, and other network hardware (Ubiquiti, Netgear, ASUS, various mesh networks, and others).• Program and set up CCTV, security, and surveillance systems for local and remote access.• Program and set up home automation systems such as Ring, Nest, Google Home, and Alexa.• Program and set up smart devices and appliances such as smart door locks, smart refrigerators, and smartwashing machines.• Train customers on how to use various smart technologies in their homes and how to access their security andsurveillance systems from anywhere in the world.

• Monitor daily server tape backups• Maintain data center by observing and replacing temperature and humidity charts• Conduct a visual inspection of the different technologies around the office• Update and maintain laptops, computers and kiosk machines• Organize, clean and keep track of the items in the information technology storeroom• Troubleshoot and repair various different issues that the users are having with their technology• Install and set up laptops/desktop computers, switches, printers and copiers at the main office and at our onsite offices• Prepare and maintain the different images for our different laptop/desktop computers

• Assist the Senior Accounts Receivable Analysts with different daily tasks• Post royalty statements and cash to the online system, called DRM• Create invoices for the different licensees for the royalties and minimum guarantees owed to NBC Universal• Stay in constant communication with the Senior Accounts Receivable Analysts in order to work out the different issues with DRM• Find new ways to use and improve DRM

• Train newly hired student assistants• Make troubleshooting tickets using the EB Suite ticketing system• Assist and train faculty and staff out in the classroom environment with technological needs, answer phone calls and assist faculty and staff over the phone with their questions• Record commencement ceremonies and other on-campus events using professional video equipment• Help faculty and staff determine and reserve the correct equipment needed for their specific use, using the Putty system• Manage the other student assistants and make sure they are doing everything correctly• Communicate with upper management daily with completed tasks and future changes in classroom technology

• Assist the Application Support manager by creating spreadsheets, documents, and charts with data retrieved from IBM End Point• Assist with their server and domain controller migrations• Observe the different parts of the broadcasting industry such as, the technical director of the morning news• Sit in on conference calls with the different Tribune broadcasting stations from across the nation

• Assist customers with the best solution for their technological needs• Collaborate with warranty affiliate such as Dell, Lenovo, Asus, etc., for computer parts and software needs• Set up in-store equipment including projection systems, sound systems, television equipment, camera equipment, and computers• Install home theatre systems, speaker systems, satellite systems, wall-mounted television, surveillance camera systems, and projection systems