Adam Ramczyk Email & Phone Number

Milwaukee, Wisconsin, United States

▪ Providing IT support for all company clients using Autotask/ConnectWise ticketing systems.▪ Developing and implementing software installations and updates on managed assets to maintain client security.▪ Maintaining all managed client assets: including Dell/Lenovo/MAC devices, mobile devices, Lexmark/Ricoh printers, SonicWALL firewalls, and Unify, switches and access points, infrastructure equipment.▪ Providing build and implementation of managed devices and infrastructure to… Show more ▪ Providing IT support for all company clients using Autotask/ConnectWise ticketing systems.▪ Developing and implementing software installations and updates on managed assets to maintain client security.▪ Maintaining all managed client assets: including Dell/Lenovo/MAC devices, mobile devices, Lexmark/Ricoh printers, SonicWALL firewalls, and Unify, switches and access points, infrastructure equipment.▪ Providing build and implementation of managed devices and infrastructure to clients. ▪ Conducting client new user onboarding by setting up domain/email accounts, devices, and deploying them.▪ Overseeing all client managed assets and software licenses. Show less

Milwaukee, Wisconsin, United States

▪ Provided IT support for all company employees and clients.▪ Developed and implemented software installations and updates on assets to maintain security.▪ Maintained all assets: including Dell devices, Lexmark printers, Toshiba copiers, Sophos firewalls, and Dell infrastructure equipment (switches, storage centers, and servers).▪ Maintained the company SQL server and virtual machines to run the directories, databases, and shared software from that maintained daily work flow as all… Show more ▪ Provided IT support for all company employees and clients.▪ Developed and implemented software installations and updates on assets to maintain security.▪ Maintained all assets: including Dell devices, Lexmark printers, Toshiba copiers, Sophos firewalls, and Dell infrastructure equipment (switches, storage centers, and servers).▪ Maintained the company SQL server and virtual machines to run the directories, databases, and shared software from that maintained daily work flow as all major systems were on-premise.▪ Oversaw the planning, upgrading, and management of company infrastructure. o Oversaw changeover of the Mitel phone systems to RingCentral from contract to implementation. o Oversaw construction project for new floor addition cabling and server room move.▪ Conducted employee onboarding training with new users to deploy devices and give first login support.▪ Oversaw all company asset inventory/software licenses.▪ Maintained vendor relationships, negotiating agreements and ensuring contractual obligations.▪ Oversaw planning and implemented of ATS security systems with new construction and replacements on existing doors for updated security across the firm's office. Show less

Pleasant Prairie, Wisconsin

▪ Provided IT support for all company employees.▪ Developed and implemented software installations and updates on assets.▪ Maintained all assets: including Lenovo devices, printers, copiers, and handheld scanners.▪ Oversaw the planning, upgrading, and management of company infrastructure.▪ Conducted employee onboarding training with new users to deploy devices and give first login support.▪ Oversaw all company asset inventory/software licenses.

Waukesha, Wisconsin

▪ Provided IT support for all Waukesha County employees.▪ Developed and implemented software installations and updates on county assets.▪ Maintained all county IT assets; including workstations, laptops, printers, and copiers.▪ Monitored the security of all county IT assets by placing devices behind secure networks, isolating issues early, and collecting corrupted devices immediately upon expose by the security suite.▪ Coordinated the recycling and destruction of county assets… Show more ▪ Provided IT support for all Waukesha County employees.▪ Developed and implemented software installations and updates on county assets.▪ Maintained all county IT assets; including workstations, laptops, printers, and copiers.▪ Monitored the security of all county IT assets by placing devices behind secure networks, isolating issues early, and collecting corrupted devices immediately upon expose by the security suite.▪ Coordinated the recycling and destruction of county assets to assure no loss or breach of county data. Show less

Greater Milwaukee Area

▪ Supported the network infrastructure for 2,600 retail stores globally.▪ Created and implemented IT procedure documents for installation project used by the team.▪ Coordinated with remote technicians to install Cisco network equipment at stores to replace the existing infrastructure entirely.

Whitewater, Wi

▪ Provided IT support for company clients remotely as part of a call center and helpdesk team.