• Coordinated the operations management of a portfolio of multi-residential properties• Managed and mentor staff to ensure properties are well maintained and tenants are happy• Worked with staff to ensure vacant apartments are leased, according to leasing procedures• Works with internal staff and external contractors to support the timely delivery of all property management services across the portfolio • Worked with staff and contractors to ensure timely delivery of all maintenance tasks• Initiated follow-up on payments not made and initiate meetings for legal collections.• Ensured maximum level of customer service to residents is provided.• Ensured ongoing compliance with current codes, technical safety standards and legislation• Ensured that accurate, timely, and complete documentation is maintained• Provided after hours on call management on a rotational basis for emergency situations• Ensured compliance with all legislation, including but not limited to; the Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act.• Contract management for all preventative maintenance on equipment, summer maintenance, snow removal, fire protection, etc.• Proposed and administered any Landlord and Tenant board issues including issuing notices and attending hearings.

- Provided best-in-class experience in customer service for both inbound & outbound calls - Offered timely and accurate information to manage tenants email enquiries, either as incident response or general enquiries. - Proactively liaise with finance, marketing, leasing, building and maintenance team to ensure successful and smooth transition of residents. - Assists in the development of annual operating plans of the division. - Oversee the day-to-day management of the property including parking, elevator booking, repairs, locker assignment and resolving problems using microsoft scheduling tools. - Advertises the brand of Ferguslea properties as first-line responder and problem-solver for apartment seekers/customers. - Oversee all resident movement and provide orientation for new residents to their units. - Supervise all resident visits and maintain records of all correspondences.

• Monitors and maintains inventory levels • Processes purchasing orders as required; tracks order and investigates problems. • Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports

• Progressed from a Project Coordinator to a Facilities Coordinator over my tenure• Oversaw contract negotiating with clients and contract negotiating with vendors who work on company property• Managed vendors and contractors for cost effective maintenance practices; • Prepared service and maintenance budget suggestions to management based on database history and coordinated such to ensure financials run with the budget guidelines• Inspected daily all facilities and services with a need assessment approach and recommended maintenance process to ensure properties are at its optimum value.• Scheduled all maintenance for the building, premises and any equipment located on the property ensuring all areas were properly maintained and kept in good working order • Developed strategic plans to organize the day-to-day operations of the property paying special attention to specific needs; Co-ordinated, scheduled and directed all facility maintenance procedures in the property• Worked with service manager and maintenance crew to ensure proper customer service is being delivered.• Resolved service problems by clarifying customer's complaint with a positive and empathetic approach; immediately escalating to appropriate technical team and ensured customer received feedback• Ensured that all properties comply with all local and state safety requirements for the building • Collated records of customer interactions, processed customer accounts and filed documents• Prepared service reports by collecting and analyzing customer information• Acted as front office/help desk on phone, e-mails, chats or walk-ins to attend to customer enquiries, tenant’s complaints and maintenance requests.• Ensured effective administration of client’s database, tenant profiling, and coordinated activities ranging from viewing of vacant spaces, lease administration, move-ins, termination notices, demand notices etc.• Established and retained client patronage through efficient brand management.

• Supervised projects including site-supervision & tracking given scope, time and budget• Inspected works on completion, made site visits to certify that M/E (Mechanical/Electrical) works are executed in accordance with good engineering practices• Scheduled and coordinated M/E services, managed operational maintenance, installation and repairs of M/E facilities.• Coordinated activities of contractors, consultants and clients to ensure smooth running of project objectives which enabled effective delivery on time and quality.• Administered contracts of different financial volumes and ensured operational efficiency.

• Installed and configured LAN, WLAN and WAN networks• PABX , VOIP were Installed and maintained• Administered and configured Windows 2003 servers• Basic configuration: Modems (Linkstar, IPsat), Routers, Wireless radio equipment• Involved in Structured Cabling and Maintenance• Involved in Linux installation , configuration and administration• Involved in VSAT Installation• Deployed and configured wireless links for internet access