Responsible for the day to day operations of the organization including direct oversight of 3 branches, 20+ program sites and 1 resident camp. Responsibilities include supervision and leadership of 225 plus employees and 12 department & branch managers. Additional duties included fiscal management, staff development, staff evaluations, board/volunteer development, membership development, strategic analysis of organization, implementing corrective action plans, risk management, facility management/maintenance, financial development, fundraising, community relations, IT services, and marketing & communications. Developed and managed an operating budget of $6.7 million and 5500 plus membership units.Led organization through a $675,000 turn around in one year through strategically implementing new operational strategies focused on increasing program quality, membership growth, member retention and strong fiscal awareness among employees.Developed/implemented the associations first ever customer relations policy and standards.Implemented a customer retention program which included written standards and procedures which drastically improve retention of members and overall customer service.Implemented new facilities maintenance plan which included annual preventive maintenance, a real time ticket system and cost & energy saving measures such as updating all facility light fixtures to energy efficient fixtures, low flow shower heads, etc. Provided guidance to the Board of Directors on operational and policy decisions through the use of verbal and written communications such as PowerPoint presentations, charts, graphs, tables and complex reports.Built strong community partnerships with outside entities that enhanced the Y's mission.2013 chairman of the associations annual fundraising campaign; reached our $140,000 goal and surpassed it by 30%.

Responsible for the association’s membership and program recruitment. Developed and implemented marketing and communications plans which included strategic use of local media, PSA’s, social networking, website development/management, graphic design, and other marketing avenues. Managed and maintained the organizations Information Technology Systems including networking, security and controls, training and supporting end-users, researching and implementing new technologies, and establishing written policies and best practices.Recruited 3500 new membership units in the first 18 months.As the Project Manager I led the organization through a re-branding phase which included a new logo, voice, graphic standards, marketing strategies and communication strategies. I trained all personnel on the new branding as well as provide ongoing guidance to personnel, volunteers, vendors, and the Board of Directors. Led the design of a new brand compliant website with a goal of increasing traffic to the site by 50%. I surpassed the goal within 3 months as the site traffic doubled in that time frame. Developed and implemented a new email marketing campaign with the use of Constant Contact.Awarded a Google Grant for $10,000/month to advertise on Google Adwords. This grant has provided over $240,000 in free advertising over my 2 years of overseeing its implementation. Assessed and recommended many changes to our IT Systems to management and the Board of Directors. Was successful in launching new point of sales software, new iPhone/Droid App, and moved the organization to an online registration process which saved time and resources for our branches and program staff.Served as the Project Manager for several annual initiatives such as community events and fundraisers. I planned, organized, directed staff/volunteers and evaluated the events effectiveness.Received National AYP Executive Excellence Award in 2010

Provided leadership to the Rio Rancho and Westside Family YMCA’s. Responsible for all phases of the day-to-day operations of both branches, including fiscal management, membership development, program development, staff development, human resources, board/volunteer development, strategic analysis of branches/programs, implementing corrective action plans, risk management, facility management/maintenance, financial development, fundraising, marketing and communications.Responsible for overall operating budget of $1.6 millionProvided leadership to 60 staff with 10 direct reports. Responsible for scheduling, payroll, evaluations, approval of sick and annual leave requests and hiring. Increased overall revenue by 10% by providing structure and written standards which improved overall quality of programs and costumer service as well as financial controls. Led the Westside Branch to $99,000 positive turn around in 8 monthsRio Rancho Branch surpassed its annual fundraising goal by 30%Opened 2 new pre-school locations. Providing a much needed service to 2 growing communities.Served as the organization’s Youth Sports Quality Control Chairperson where I lead a group of staff through a strategic process to evaluate our position within the industry and then persuaded them to make necessary changes to our leagues to keep us competitive in the market. Changes included improved training of officials, the addition of a competitive sports league and the addition of a preschool sports program. Developed a grant funded program to bring a free healthily lifestyles youth sports program to a diverse and underserved community in Albuquerque’s South Valley. 500 children participated annually.Managed the Organization’s Website. Responsibilities included securing content from branch staff and updating content on the site, graphic design, search engine optimization (SEO), and reporting site impact.Chair of Organization’s Marketing Committee.

Assisted with the day to day branch operations of the Horn Family YMCA. Additionally, I developed and implemented Youth Sports and Youth Development programs. Responsibilities include human resource management such as hiring, scheduling approving sick and annual leave, work assignments, training, evaluations, written corrective action plans, and team building. Other areas of responsibility included budget development, program development, financial management, marketing strategy and implementation, volunteerism, and fundraising.2001 Employee of the YearProgram Achievement Award, AYP Chapter 80Increased Day Camp participation 33% by providing a new program curriculum, a new training system and written standards. I implemented a curriculum focused on minimizing summer learning loss in our youth and developing healthy habits through play. Increased Before and Afterschool program participation 40% by providing additional afterschool locations, a new program curriculum, a new training system and written standards. Implemented extended day learning by aligning our afterschool curriculum with each school’s curriculum map. Focused on learning and healthy habits through play.Increased Youth Basketball participation 25% by developing new league standards, new volunteer & staff training, new program innovations such as Itty Bitty Sports and creating key partnerships in the community with local school system, churches and business.Increased our league and team sponsorships 80% by implementing a structured sponsorship plan and creating sponsor incentives for both coaches and businesses.Open a new infant, toddler and preschool center increasing both revenue and program participation.Served as the Organization’s Youth Sports Quality Control Group Chairperson where I provided leadership to the other Program Directors in the organization.