Work directly with customers IT and Network personnel through phone, email, and case management system to troubleshoot and resolve customer reported network issues• Configure and support HP switches and other LAN devices• Respond proactively and appropriately to client monitoring alarms• Work with carriers to open trouble tickets• Take ownership of overall resolution while being able to recognize high priority situations and take appropriate escalation action that results in customer satisfaction• Manage multiple issues in parallel, taking responsibility for meeting SLA and updating customers• Document and escalate more complex issues to higher level technical teams internally and externally• Proactively suggest and implement process improvements• Acquire and maintain current knowledge of Votacall solutions• Remotely Support VoIP installations and implementations• Configure and Troubleshoot firewalls• Participate in after hours on call coverage• Troubleshoot and resolve customer issues pertaining to network and IP telephony

 Manages hardware and software Client Support Administrator Provide Desk and Phone Support Performs configuration, management, and diagnostics of information systems  Allocate man power and resource to accomplish the mission

What makes ATCONSULTANTSGROUP different from other web development – IT companies is our ability to offer versatile and customized solutions to small businesses and non-profits at a very lowcost.​While other companies focus on fulfilling contracts, at ATCONSULTANTSGROUP we are committed to fulfilling the needs of your business now and in the future with our team of experienced, reliable IT consultants and developers. Our Services Server & Network Management Desktop & End-User Support Customized Application Support Network Security Data Backup & Recovery Capabilities Equipment Leasing Web Hosting Graphic and Marketing Support

Designed, planned, and carried out system and network integrations. Carried out installation, set up, and upgrade of network, LAN/WAN, and other systems. Managed 30+ servers and 200+ users in Active Directory. Performed security audits, assessments, authentications, certification, andintrusion testing Create and maintain network procedures and instructions for consistency Performed risk assessment, following procedures and determine most effective results. Create Servers/Users and VM image on the monthly and quarterly basis.

Oversees, maintains and troubleshoots network conflicts; Performspreventative maintenance in accordance with department policies Manage SBS 2008 and Exchange Server Configuration and Maintenance Troubleshoots technical problems and provide computer diagnostic Provide client support and technical issue resolution via E-Mail, phone and other electronic medium Maintains database of inventory of workstations and associated equipment; assists in research and purchase of hardware and software

Web Designer, Graphic DesignerBusiness Development Consultant