Mohd Aram Email & Phone Number

Noida, Uttar Pradesh, India

Handling Pharma Chargeback for one of the top 3 Pharma distributors in USA.Duties involved to invoice customer and chargeback supplier’s basis on the order details.Taking care of whole supply chain operations for the client.Need to research on rejected Chargebacks sent by suppliers.Take action on the transaction such as Resubmission, Credit and Rebill, Write off etc.Hands on experience on SAP tool.Balancing amounts for client after research and taking actions on rejected amounts.

• Responsible for Team’s Quality and Spot-checks.• Daily Work allocation for the whole team as per the guidelines set by Management.• Train new members joining the team and give them walkthrough about how a loan file is processed from start to finish.• Assist Manager in creating Performance Card for Team and other ad-hoc tasks for the team.

Gurgaon, Haryana, India

• Manage Loan files from Start-Finish, perform complete Title Review of the Purchase Loan Transaction.• Title Review is a process of Handing documents review of Collateral Property and asking for clarification/removal of any clouds related to property and owner of the property.• Reach out to Third parties Title Companies for getting Title Packages over email and calls.• Review documents received from third parties Title Companies, scrutinize and give clear Title to Funding team.• Take care of Complicated Loan Files stuck in the pipeline for long. Use skills and experience to resolve the issues and clear the file for Funding.• Assist Team Members with their doubts and queries related to Process and how we can communicate with Third Party Title companies through emails and calls to get the documents and resolve the pending issues early and effectively.

Noida Area, India

• Handle UK based client THUNES, which deals in cross border payments/money transfer.• Work on Transaction monitoring, review users sending money from one country to another on the basis of number of transactions, frequency of transactions, amount of transaction and number of End users receiving the payments and create a report.• Put Anti-Money Laundering checks on the report created and see if the user is suspicious or not and in which zone User is falling Green – No Further Investigation required, Yellow – Can ask for various proof/evidences listed on manual or Red Zone – User could be asked to provide proof of income, relations with receiver and Further more sanction. • Monitor live transactions and verify it with OFAC and PEP list.• Assisted and provided information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing.• Maintain a strong investigative skill, the ability to work independently, demonstrated extensive banking and Compliance knowledge• Performed detailed analyses to detect patterns, trends, anomalies and schemes in transactions.• Analyzed potential Office of Foreign Assets Control (OFAC) hits to ensure transactions were in compliance with United States sanctions.

Noida Area, India

• I was part of Google Chargeback Team, handling chargebacks for YouTube, Google Play store, Google AdWords and Google Suite/Google for Work.• Responsible for Chargeback resolution on behalf of Merchant (Google).• Review Chargebacks coming from Cardholders for various reasons such as Fraud, Item not received, Item not as described, Duplicate Billing, Cancellation etc. • Thorough research of the user and his transaction history, analyze the payments and services/products used/received and then create a document with all proof including Billing Summary, Card Authorization details and order receipt. • Send documents attaching all proofs to Issuer bank with a proper explanation on why Merchant think this is a valid transaction. • Retrieved disputes from various credit card processors.• Performed batch uploads into an internal records management system.• Responsible for training new team members and guiding them on daily basis when they go live with their work.• Take calls with Client and making sure that everything is going as per plan.• Handle MIS Reports for team and assigning work sometimes when needed.• Responsible for sub-process – Google for Work’s performance and insights, used to show the data with Manager.

Bachelor’S Degree, Human Resources Management

Activities and Societies: Member of Photography Society. Travel Manager

Senior Secondary, High School/Secondary Diplomas And Certificates, 78%

Activities and Societies: Member of Volleyball Team. Class Mentor

High School, High School/Secondary Diplomas And Certificates, 74%

Activities and Societies: Member of Volleyball Team.