Archiebald Ramutla Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

Midrand, Gauteng, South Africa

Boksburg, Gauteng, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Midrand, Gauteng, South Africa

Midrand

Active directory supportMailbox administration (Microsoft Exchange, MailMarshal andMimecast support).Delivering first line technical support to users on allworkstations (Notebooks, Desktop computers, iPads, Apple Mac)including mobile devices (iPads, BlackBerry & iPhonesMaintenance of all hardware on workstations, user profiles andmailboxesConducting troubleshooting on all reported problems.Coordinating and completing departmental moves with regards to… Show more Active directory supportMailbox administration (Microsoft Exchange, MailMarshal andMimecast support).Delivering first line technical support to users on allworkstations (Notebooks, Desktop computers, iPads, Apple Mac)including mobile devices (iPads, BlackBerry & iPhonesMaintenance of all hardware on workstations, user profiles andmailboxesConducting troubleshooting on all reported problems.Coordinating and completing departmental moves with regards to ITequipment.Participating in IT related projects when requiredProviding solutions to meet business needsEnsuring end user satisfaction with excellent service andcommunication with regards to assigned incidents and requestsSupporting effective teamwork and work as part of a team to deliverservice in assigned areaPerforming installation, maintenance, incident and problemmanagement activitiesactivities Provide advanced technical support for all requestsProviding backup and coverage supportCarry out other tasks as directed by the line-managerNetwork troubleshooting. (LAN & Wireless)Logging calls on the call logging system/helpdesk.Supporting users remotely (Homeworkers and Lodge users) Show less

Corporate Park, Midrand

Support and provide superior service via phones, e-mailsand faxes as a receiver and callerUse questioning and listening skills that support effectivetelephone communication.Use an effective approach to handle special telephonetasks like call transfers, taking messages, call backs, holds,interruptions, and unintentional disconnects.Understand the impact of attitude in handling callsprofessionallyEffectively deal with job stress, angry callers, and… Show more Support and provide superior service via phones, e-mailsand faxes as a receiver and callerUse questioning and listening skills that support effectivetelephone communication.Use an effective approach to handle special telephonetasks like call transfers, taking messages, call backs, holds,interruptions, and unintentional disconnects.Understand the impact of attitude in handling callsprofessionallyEffectively deal with job stress, angry callers, and upsetcustomersUse the most appropriate way to communicate withdifferent behavior types on the telephone.Apply the elements of building positive rapport withdifferent types of customers over the phone.Apply the proper telephone etiquette to satisfy variouscustomer situations.Apply appropriate actions to effectively control a telephonecall.Identify voice skills and how to enhance a good telephonepresentation.Meets commitments to customersOther duties as assigned.Display Time flexibility towards shifts as per work floorrequirements Show less

Johannesburg, Gauteng, South Africa

Bachelor Of Science (Bsc), Informatics

• Corporate Entrepreneurship • Strategic Planning, Implementation and Control • Global Business Management • Software Project Management •.

Higher Certificate, Information Technology