-Posted viral and creative content for product promotional advertisements by managing Kmall24 SNS channels (Instagram, Facebook, YouTube).-Increased website and social media traffic by creating interactive events to worldwide customers.-Planned images and captions for Facebook and Google online ads with unique copy based on overall marketing objectives.-Translated marketing-related contents into English (Event contents, SNS contents, advertisement caption, CS).

-Handled incoming calls and emails for meetings and event quotation-Managed business center operation proactively, including daily meetings, secretarial services and day of event coordination.-Communicated with clients on activities related to planning, cancellation, inquiries and quotation for various events and meetings.-Pulled out monthly event revenue report and analyzed the difference on a daily basis by using excel.

Reception

Reception & Lounge-Managed each new arrival and confirmed reservations through Lightspeed System (Property Management System).-Updated guest profile and add their preference prior to arrival by using CRM (Central Reservation System).-Applied communication and problem-solving skills to resolve guest complaints and promote long-term loyalty.

- Welcomed and provided assistance to guests upon arrival- Offered cold towels and welcome drinks to arrival guests- Brought guests to their room by introducing hotel’s facilities and room amenities- Maintained guests delight providing personalized service to in-house guests- Listened and responded guest’s requests with exceptional service followed by hotel’s service standards