Aran Winterbottom Email & Phone Number

United States

United States

Created and implemented the A&D sales strategy for the British brand OKA for their launch in the US, which resulted in a 95% increase in sales within the first 6 months and a 130% increase in new A&D client acquisition. Managed the New Business Development Manager, A&D Sales Representatives and the Operations & Customer Service Support team.

Stamford, Ct

Restructured the Contact Center into dedicated Sales and Client Care teams within the first 6 months, leading to a 40% increase in sales; identified and created new Lead and Specialist roles within the company; recruited, trained and managed employees for these roles; and coached and led 7 of the top 10 Account Executives within DWR.Developed new on-boarding and training programs for both the Client Care and Sales departments, which included in-depth product trainings, sales development programs, and client experience process enhancements.Identified and created SOPs for all departments within the Contact Center, leading to a reduction in client response time from an average of 7 days to a same-day/24 hour period.Created daily, weekly, monthly and quarterly reports to measure employee effectiveness for the Sales team and all KPIs for the Client Care team.Developed Live Chat as a tool for a best in class Client Experience while maximizing sales opportunities, resulting in a 150% increase in sales via Live Chat. Identified metrics to monitor and enhance Live Chat as a customer-facing sales and service tool.Created the structure and managed the implementation of DWR’s Product Knowledge database within Salesforce, which included hundreds of sales tools and service-related articles that led to increased information distribution across the company. Managed the successful integration of a second retail company, HAY, into the operations of DWR's Contact Center for both the Sales and Service departments.Worked with the eCommerce and Delivery Experience departments to identify gaps and enhance the FAQs and Delivery pages of both the DWR and HAY eCommerce platforms.Identified and wrote responses for Client Care and Sales situations for DWR and HAY, leading directly to increased sales, customer satisfaction, and quicker resolution response times.

Stamford, Ct

Developed a training guide for DWR’s To-the-Trade Program that increased sales by 35%.Created a training program for new employees that increased company-wide employee retention.Developed, managed, and oversaw implementation of new inventory procedures, including a training program that increased the accuracy of store inventory and decreased company losses.Trained Regional Sales Managers and managed their communication within all corporate departments.Acted as Interim Regional Manager for the Northeast for five months, during which time sales increased by 26% and losses in shipping and sales margins decreased by 22%.Completed an MFA in Fine Arts while working full-time as the Assistant to the SVP of Sales at DWR, and also co-running a non-profit organization whose mission is to end violence against women.

Greenwich, Ct; Westport, Ct; And Brooklyn, Ny

A top performing sales executive/manager who consistently exceeded all sales goals. Managed multiple store locations, coached and trained sales staff, and focused on new business development by identifying and cultivating relationships with prospective clients. Conceived of and designed marketing materials to cultivate new business. Materials were implemented company-wide.

Founded and managed a music, literary arts, and performing arts series which led to a feature in The New York Times.

Ridgefield, Ct

Managed the creation and development of the Museum’s visual identity, including all marketing materials, logo, and eCommerce site.

Bachelors Of Science

Master Of Fine Arts (Mfa), Fine Arts