Aran Browning Email & Phone Number

Glasgow, Scotland, United Kingdom

➡️ Adaptable, curious, and trusted service designer leading and guiding people and projects to discover, define, and describe experiences and problems to co-design services, journeys, and systems that work for people.▫️Performing virtual and in-person user research with 100s of internal and external stakeholders and users across Scotland.▫️Designing and facilitating service design and systems thinking education and co-creation through workshops, design sprints, and courses for 100s of diverse participants.▫️Representing and illustrating how things work and feel through service and systems mapping and diagramming including service blueprints, journey maps, systems maps, and causal loop diagrams.▫️Sense-making and reframing complex and personal data and insights through synthesis and analysis.▫️Defining and describing services, including co-leading on the development of service catalogues and current and target operating models.▫️Experimenting with uncovered opportunities - prototyping and testing co-created ideas with users and introducing play and games to encourage participation, surface thinking, and spark conversations.▫️Advocating for users, service design, and systemic thinking to diverse stakeholders, from staff to executive leaders, by presenting challenging insights and complex systemic behaviour through clear and diplomatic communication and storytelling - fostering empathy, understanding, and decision-making. ▫️Informing and influencing organisational learning, thinking, language, and culture about the behaviour of systems and services.▫️Led by evidence from user insights, data, external research, and reflections on prototyping and testing.

➡️ Experienced facilitator and mentor engaged in adapting, supporting, and leading customer experiences, journeys, and end-to-end services for and with diverse stakeholders. Thrived in a fast-paced, complex, and evolving environment through varied operating models, new product/service launches, and broader landscape changes.▫️Co-created initiatives and projects to understand and develop services and experiences for users and colleagues▫️Mentored team members in their roles, interactions and development▫️Built authentic human connections to uncover and understand users’ pain points and unmet needs▫️Empathised with users’ experiences and explored opportunities together▫️Curated, presented, prototyped, and justified solutions, features and decisions to a range of clients, team and senior stakeholders▫️Fostered and promoted knowledge, awareness and excitement about products, services and ecosystems - inspiring and empowering engagement and ownership ▫️Maintained technical expertise to effectively engage emergent problems▫️Managed expectations and conflict while navigating ambiguity, multiple perspectives and business needs▫️Delivered consistently excellent results, while continuing to reflect on opportunities and set further goals▫️Embodied values: inclusion, diversity, equity, accessibility, privacy, sustainability, innovation▫️Recognised and navigated situations related to safety, risk, privacy and ethics

➡️ Co-created innovative, bespoke work with a wealth of professional and community-based ensembles, organisations and individuals. Projects (from methodology to output) were embedded in human-centred design: inviting and empowering performers, audiences, and communities to participate in telling their stories. For example:▫️Selected as the first ‘Adopt a Composer’ scheme Scottish pairing with Strathendrick Singers. Played on Radio 3, ‘a quiet life’ explores being in a community choir, incorporating video alongside text based on a founding member’s poems - a piece for, about and with the choir (partnership with Making Music, Sound&Music, PRS and Creative Scotland) ▫️Commissioned by Making Music, produced a version accessible to other community choirs, with customisable text and elements to adapt and personalise the work to their context ▫️Led a follow-up project with the choir focused on encouraging ideas, subjects and discussions to emerge and be explored. Utilising virtual whiteboard technology to form a live, shared canvas space where all stakeholders could contribute to understanding and ideas wherever/whenever, without hierarchy. Informed by the Systems Thinking practice of Systemic Inquiry.

➡️ Designed and delivered high-quality piano and flute teaching within a holistic, technology-infused, student-centred approach including theory and musicianship▫️Developed appropriate progression plans with and for students, involving an engaging approach sparked by their interests, skills, needs and goals▫️Crafted bespoke, innovative material, activities and ideas including for students with additional support needs▫️Taught a diverse range of students of different ages, abilities and backgrounds▫️Built rapport and trust with students and their families▫️Enabled students to enter for and successfully achieve ABRSM graded examinations ▫️Managed fees and bookings

Master Of Science - Msc, Systems Thinking In Practice, Passed

Activities and Societies: ➡️ Research: Understanding individual conditions for innovative emergence through engaging with Systems Thinking.

Bachelor Of Music - Bmus, Composition, First Class (Hons)

➡️ Developed, practiced & challenged innovative & collaborative skills in a highly-competitive & demanding environment, learning.