Andrea Aranguren Email & Phone Number

Madrid, Es

Stamford, Connecticut, United States

GeneDx is focused on delivering personalized, actionable insights that improve health outcomes. We sit at the intersection of diagnostics and data science, pairing decades of genomic expertise with an unmatched ability to interpret clinical data at scale.

San Francisco, California, United States

Driven by people and powered by technology, Primary.Health is a provider of health diagnostics solutions for large public and private organizations committed to protecting their populations.In my role as CSM at Primary.Health, I managed client demands, including platform test group settings and builds, data reporting, data validations and discrepancies, custom development, and product feature requests. I also created internal processes and program standards to meet clients' needs and escalations while setting expectations within their contract's scope and offering upgrades.

San Francisco, California, United States

Invitae’s broad test offerings inform every stage of life for patients and their families, providing a single, reliable source for medical-grade genetic testing. During my time as a CSM at Invitae, I used skilled communication and data-driven problem-solving to increase commercial leverage and improve our customers' experience in a scalable way to support Invitae's growth. I also performed quarterly business reviews, which addressed customer account volume, planned growth, concerns, and internal changes. My day-to-day activities also included working with internal teams to resolve pending issues and ensure our patients' orders were completed swiftly, sample collection kits were distributed appropriately, and sponsored testing programs were adequately promoted.

San Francisco, California, United States

Invitae’s broad test offerings inform every stage of life for patients and their families, providing a single, reliable source for medical-grade genetic testing. - Aided as the primary point of contact for our patients and clinicians and responded via Salesforce cases to all inquiries, feedback, missing information, sample failures, and order delays in a timely manner. - Identified areas where improvement was needed to close a gap and increase customer satisfaction. Closed a logistical gap which increased the sample collection kit distribution efficiency in Mexico.- Achieved becoming part of the resolution support team by proving excellence in de-escalating difficult situations and complaints.- Strategized alongside the CSM team to utilize the thorough knowledge gathered from inquiries to resolve customer difficulties.

Orlando, Florida Area

FLL specializes in the location and repair of leaks in pools and spas.During my time as Senior CSS at Florida Leak Locators, I scheduled pool services and repairs, handled complaints, processed payments, collected 80% of past due invoices, and built partner relationships. An achievement I'm proud of from my time at FLL is taking part in creating a monthly subscription-based extended warranty that would continue to support clients after their regular maintenance visits.

Hallandale, Florida

A team of fashion lovers based in South Florida, who search high and low to find you the best pre-owned luxury goods and designer overstock, all discounted from retail.As a customer service/internet sales representative at LuxeDH, I was the first point of contact of clients and guided them in their purchases, reviewed in-stock items, fulfilled orders, and processed returns and refunds. I also standardized a profitable inventory by creating daily sales reports, tracking most purchases, and meeting with buyers.

Weston, Florida

- Advised customers through phone and email on vehicle purchases, followed up, maintained relationships for future purchases, and turned incoming leads into actual buyers.- Met month’s selling goals.PREVIOUS ROLESCashier and claim processing assistant. - Processed payments, researched, and solved unpaid claims. Service greater. - Greeted customers as soon as they entered the service department.- Gathered information on their vehicle and their service/repair needs- De escalated difficult situations with upset customers

Bachelor'S Degree, Business Administration And Management

Associate Of Arts - Aa

Associate Of Arts - Aa