Aran Mcfarland Email & Phone Number

Radnor Township, Pennsylvania, US

• Provide leadership and management for several Main Line Health IT teams:
• IT Service Desk
• Identity and Access Management (IAM) with SailPoint and NERM
• Field Services, including audio-visual
• IT Service Management (ServiceNow)
• IT Asset Management functions

Radnor Township, Pennsylvania, US

I am responsible for managing the organization’s IT Service Management (ITSM) program strategy, program execution, ITIL processes along with managing the evaluation and growth of our ServiceNow platform including development and implementation activities.I also have direct responsibilities leading IT Asset Management, Configuration Management and Change.

Radnor Township, Pennsylvania, US

• Lead a team of IT professionals responsible for Second Level IT Support at Main Line Health. I serve as the Problem Manager and was responsible for revamping the IT Problem Management process and initiating Proactive.
• Second level support for clinical applications, network and server infrastructure.
• Administration and management of IT Security provisioning of all user access for application, network access, and remote access.
• Lead a Continuous Service Improvement program to improve service delivery.
• Reactive and proactive Problem Management.

New York, NY, US

• I have held numerous positions for HDI Philly since 2008, including serving as President where I represented the chapter on all official matters, including chapter meetings, special events, chapter growth and outreach.
• Served on HDI Northeast Regional Summit Planning Committee: 2010
• Serving on HDI Northeast Region Leadership Council: 2010 - presentPositions Held3/2017-Present: Vice President of Programs11/2014 - 3/2017: Vice President of Marketing & Communications 6/2011 - 11/2014: President6/2009.

New York, NY, US

Member At LargeJune 2016 - PresentI serve on the global HDI Member Advisory Board representing the interest of members and local chapters so that we can continue to grow a strong community. HDI Northeast Regional DirectorJune 2014 - June 2016As the HDI Northeast Regional Director I provided guidance to the 16 non-profit and volunteer driven HDI Northeast.

New York, NY, US

The HDI Editorial Board is comprised of industry thought leaders responsible for making article/topic recommendations along with identifying potential authors for SupportWorld, HDI’s professional journal for technical service and technical support professionals. The Editorial Board also reviews submissions and provides constructive feedback, contributes to.

Kennett Square, PA, US

• Responsible for providing leadership for the delivery of IT support services to Genesis Rehab Services.Area of responsibilities:
• Access Management for Optima Healthcare Solutions
• Incident Management for the entire Genesis Rehab business
• Level 2 & 3 Application Support for Optima Healthcare Solutions & other enterprise applications
• Problem Management including Root Cause Analysis (RCA)
• Development of on-line self-service support options to the Rehab business

Exton, PA, US

• I have overall operations and budgetary responsibilities for several key areas of IT Operations. I implemented several key processes based on the ITIL framework and started our IT Service Management (ITSM) program. I.
• Multi-location IT Support Center responsible for all IT front line support for the organization.
• IT Procurement delivering hardware and software assets to our Data Center Operations and over 30,000 workers.
• Mobile device procurement and full lifecycle management delivering both cellular and smartphone devices including IOS, Android and for over 10,000 devices.
• Telecom Expense Management responsible for vendor accurate reporting, cost containment and reduction as well as coordination between suppliers for invoicing.

Exton, PA, US

I have overall operations and budgetary responsibilities for a multi-location IT Support Center responsible for technical support and enterprise access management consisting of 38 team members with virtual workers. I am responsible for yearly budget administration, monthly profit and loss forecasting and driving excellence throughout the Support Center to.

Newark, DE, US

I managed the daily activities of the 24 x 7 support center, including training, coaching, salary administration, organizing, planning and staffing operations. I managed a staff of 30 individuals and 4 supervisors with direct responsibilities for technical support in a data center environment and customer billing.

I managed the daily operations for a 24x7 technical support center. I grew the department from 9 support analysts to 42 support analysts in 18 months time supporting 50,000 end users with their messaging needs including Microsoft Exchange and Lotus Notes. I had overall budgetary responsibilities for the entire technical support center. I was also.

Master Of Business Administration - Mba

Ba, Organization Dynamics And Human Performance Management