Team Lead, Operations
CurrentManaging 5 senior and 1 junior team members with a team revenue of 18 Millions per year.Provide leadership and direction to a high performing teams of individual contributors; including hiring, training, and career development.Work cross functionally, continually seeking new solutions for operations team efficiency and shippers logistics challenges.Setting guidance to drive revenue growth and margin performance of team’s shipper portfolio.Support with high level customer escalations and quality root cause analysis.Host recurring internal shipper reviews focused on quality metrics and lane level deep dives, including additional stakeholders as needed.