- Do a constant market research to collaborate with future projects and increase the clients’ portfolio by making outbound calls and emailing our prospects, both B2B and B2C.- Make customized offers and follow-up with each client.- Negotiate rates and close new business.- Prepare tenders for the Public Administration (products report and pricing list), in agreement with management team.- Collaborate with quality department to prepare the annual ISO audit.- Increase company awareness by sending newsletter, creating new catalogues and optimizing SEO and SEM.- Supervise projects assemblies.

During my time in the 5 stars hotel, with 416 rooms, I performed the following tasks:- Administer check-ins and check-outs, while welcoming and farewelling guests.- Evaluate everyday status of the hotel and coordinate with various departments such as reservation, salesand housekeeping to assign rooms and ensure optimal level of guest satisfaction.- Create new bookings for walk-in guests and promote facilities as well as room upgrades, maximizing hotelrevenue.- Collaborate with accounting department to process guest payments and close billings.- Act as a central point of information for guests, helping them with recommendations and collaborating withthird-party services such as restaurants, taxis, tour guides and other activities.I worked with PMS Opera.

During my time in the 4 stars hotel H10 Marina, with 235 rooms, I performed the following tasks: - Administer check-ins and check-outs, while welcoming and farewelling guests.- Evaluate everyday status of the hotel and coordinate with various departments such as reservation, salesand housekeeping to assign rooms and ensure optimal level of guest satisfaction.- Create new bookings for walk-in guests and promote facilities as well as room upgrades, maximizing hotelrevenue.- Collaborate with accounting department to process guest payments and close billings.- Act as a central point of information for guests, helping them with recommendations and collaborating withthird-party services such as restaurants, taxis, tour guides and other activities.The software I used was SAP.

During my time as a trainee at this 5* hotel with 300 rooms and 25 events hall I performed the following tasks:- Prepare customized quotation for events in the hotel.- Organise catering, decorations and assembly for the event, working with food and beverage department,banquets, accounting and reservations.- Follow up constantly with clients before and during the event and assist them with any request.- Supervise preparation, set up and the event itself.- Promote corporate and social events, by calling potential customers and assisting to fairs.I worked with PMS Opera.

Assist visitors at any time during their visit at Gaudi’s museumDistribute audioguides to international touristsOrganise and set up all the material before every day closure

First contact with hospitality, where I learnt how a hotel works, as I had to be constantly in touch with all the hotel departments.At front desk I was in charge of check in, check out, as well as helping customers with city recommendations and any other thing they might needed.