Aranxa Kate Totaan Email & Phone Number

• Provides support to cross-functional teams, with a high attention to detail• Researches, analyzes, and documents findings• Presents findings and recommendations to internal stakeholders in a clear, concise manner• Monitors and evaluates the effectiveness of new practices and procedures to ensure sustained improvements• Implements new processes, procedures, systems, and automation when applicable• Stays current on industry trends and best practices through participation in meetings, workshops, and training sessions• Conducts surveys and other research to gather data for analysis• Coordinates cross-functional communication to align initiatives and strategies to drive efficiency

• Maintain and review reports to communicate with leadership on project statuses and health• Work with sales management to identify prospects in the pipeline where project management assistance is needed• Collect and manage requirements from all stakeholders across multiple departments• Create and maintain detailed business project plans• Responsible for ensuring that task lists and timelines for projects exist and are updated and reviewed• Obtain updates from all project participants and cover the plans at the calls with a special focus on upcoming milestones, missed dates and project risks• Organize project meetings and ensure appropriate documents are prepared and updated for these meetings• Project management of service offerings/launches/changes throughout implementation• Identify and present innovative and creative service solutions• Identify the business and operational requirements based upon the business requirements and objectives of each service• Coordinate and build strong working relations with various internal organizations including: Consulting, Sales, Marketing, Community, Support, and Operations• Provide support for other departmental projects as needed• Identify gaps, pain points, and opportunity for change• Meet/exceed and maintain service levels as assigned by management• Meet/exceed expected reliability standards• Make recommendations based on facts and validation at a qualitative and quantitative level using multiple sources• Monitor internal processes for efficiency and validity pre- and post-project execution

• Providing exceptional customer service and support to clients, ensuring their satisfaction with services and products.• Conducting project post-mortems with clients to evaluate project success, identify areas for improvement, and incorporate lessons learned into future projects.• The responsibility involves supporting customers with various types of transactions related to their account, such as resolving issues with their account, helping with order placements, addressing any concerns regarding their orders or courier updates, and managing any issues or complaints that require escalation.• Coordinating with internal teams to ensure project compliance with organizational policies, procedures, and standards.