• Utilize FastPath reporting to separate delegated tasks, build Excel reports, and use Visio for process flow diagrams• Strengthen financial management systems by developing Segregation of Duties (SoD) reports to discover 30 rolebased conflicts to recommend optimal solutions to improve accounting system performance• Resolve business process conflicts by uncovering operational risks to facilitate client’s internal security operations, routinely conducting audit reviews to promote user acceptance testing, data cleansing, and conversions to drive organizational change• Deliver 100+ controls to support a leading US healthcare provider in implementing Oracle HCM• Utilize FastPath reporting to identify user permissions, build Excel reports, and use Visio for process flow diagrams• Redefine an ERP implementation by creating and launching 5 strategy review models, successfully minimizing the impact of 2 critical risks on project completion

• Performed over 200 songs for 6 hours on a weekly basis.

• Led implementation of 5 complex IT projects by participating in vendor & supplier meetings, delivering project status updates, and submitting project details directly to Project Manager• Effectively troubleshot user connectivity issues to launch online ticketing system, regularly collaborating with 3 colleagues from the IT team to drive enhanced operational performance• Facilitated 200+ globally distributed employees by designing comprehensive self-help user documentation to unveil a brand new MFA system • Provided quality customer service support by responding to incoming phone calls, offering hands-on assistance for users in corporate location, and meticulously evaluating current system operations to diagnose problems• Collaborated with Help Desk team to swiftly resolve IT system issues through research and updates • Assisted users connect Zebra printers through IP address, solving Excel problems for users, migrating legacy computers through TeamViewer software, booting outdated systems to Windows OS, and installing programs• Facilitated 6 different international offices by partnering with key staff to collect accurate inventory documentation across all IT equipment, including computers, straw, barcode, & general printers, IP phones, cameras, servers, wireless access points, 5 port switches, and core switches• Analyzed satellite images to discover facility physical locations to support a complete network reconfiguration

• Designed and presented 5 data visualization models across 20K+ sales data for 30 global countries, driving quality performance, encouraging order fulfillment, and analyzing prices• Created inventory production plans for 600+ products across 3 different categories by forecasting demand to highlight availability and quality• Devised 5 Key Performance Indicators to propel Latin American sales, improving order processing by discovering and removing 2 operational blockages

• Researched and classified 30 publications in Education and Technology for the development of 3 journal articles.

• Provided quality customer service for international & domestic transportation support throughout 3 distinctive cities, delivering hands-on instructions to 3 team members to encourage proper use of Groundshuttle.com, an online e-commerce reservation system• Optimized route modifications by assessing weather forecasts, evaluating current traffic conditions with Fleetmatics, and documenting customer reservations to facilitate 13 shuttle drivers through bilingual communications• Engaged in e-mail and phone conversations with customers to modify reservations in response to airline delays• Decreased customer cancellations for unanticipated reservation delays by 20%