Andrew Rasey Email & Phone Number

Wilmington, DE, US

Philadelphia, Pennsylvania, United States

Commercial Property Management Operations Leader responsible for building technical operations and infrastructure, vendor management, construction, and technology and automation of a +1M RSF office building.

Wilmington, Delaware, United States

Technology and Operations consultant for insurance industry clients focused on technology, business process outsourcing, and workflow and process automation.

Head of the Enterprise Unclaimed Property Initiative supporting all lines of business.

Wilmington, Delaware

Vice President of Customer Service Operations Improvement responsible for best practices, workflow optimization, developing and leveraging technology, and reducing expenses for new business, customer service, contact center, and claims operations supporting 60 countries.

Houston, Texas

Operations executive involved in strategic planning and coordination for nine business units throughout North America. Reports directly to the COO and works with senior operations leaders on key strategic initiatives. Special focus on leveraging shared technology, Web strategy, best practices, KPI measurement and standards, and customer advocacy, feedback.

Houston, Texas

Operations leader responsible for creating and managing a start-up annuity operation including new business processing, customer service, contact center, claims, underwriting, and training functions.

Houston, Texas

Lead strategic projects including process design and systems implementation for New Business and Customer Service operations and automated underwriting platform. Established a captive offshore BPO operation, heavily involved in concept, planning, startup, and process migration activities. Performed strategic planning and review for business units.

Houston, Texas

Managed a team of project managers and internal consultants of various improvement projects and technology initiatives including Web, AWD image-workflow, admin systems implementation, automated underwriting platform, and systems integration.

Springfield, Illinois

Internal consultant focused on continuous process improvement, quality, and special projects in IT, human resources, compliance, and marketing using Six Sigma and other process improvement methodologies.

Iowa City, Iowa

Architectural MEP engineering and facilities design and project management for commercial, government, and institutional projects. Also involved in firm marketing and general business management including financial and accounting, human resources management, and information systems management.

Mba, Business

Focus on operations management and MIS

B.S.E., Industrial Engineering

Activities and Societies: Theta Tau