Arash Eghtesadi Email & Phone Number

San Diego, California, United States

Greater San Diego Area

•Responsible for scheduling of staff for day-to-day support of 1,000+ local and remote users.•Reduced the end user hardware cost by reimaging old hardware and deploying Citrix XenDesktop.•Research low-score survey responses from "Remedy" to try to identify and actively increase the performance of my support staff.•Generate monthly "Remedy" and incoming call reports to upper management, such as reports of new and old trends, number of calls, open projects, problem cases vs. request cases, and any new changes being made within my team.•Planned and executed the migration of desktops from Novell to Active Directory saving the company $55k in labor/time.•Completed the design and deployment of network/server printing•Reviewed and redesigned the networked printers according to their utilization, saving the company 50% ($150k) in 2013 and 20% in 2014 and coming years.•Set up Printer sharing on all 15 regional servers. Set up of 3 other servers for Webjet and Digital Sending configuration of new printers.•Designed and upgraded 35 conference rooms with new audio/video technology•Coordinated the activities between Server team, Network team, Desktop support, and the end users for infrastructure changes.•Set up and configured the Altiris AMS system•Currently planning the Win7 rollout for all users•Provide day-to-day level III support desktops for desktop users.•Personal support of the Executive members and Board of Directors•Evaluated deploying a fax server for the corporate office•Part of the Exchange/Outlook Implementation – Extended team

Greater San Diego Area

•Redesigned an Active Directory 2003 infrastructure and DNS with Exchange 2000•Designed and implemented enterprise Symantec Anti-Virus Solution•Designed and supported LAN using 3COM switches and PIX Firewall•Designed and implemented Group Policies, and logon and logoff scripts•Supported the day-to-day operation•Designed and implemented Backup Exec solutions•Kept servers up to date and functioning properly•Made decisions on hardware/software purchases as well as cost analysis and outsourcing IT functions as the company was downsizing.

Greater San Diego Area

•Responsible for designing a Windows Active Directory infrastructure and DNS for San Diego School district’s 200+ locations.•Designed an enterprise Sophos Anti-Virus Solution•Designed remote management options•Designed software delivery option within Microsoft’s Group Policies as well as created VB Scripts for automating the process. •Outlined the migration process in detail•Analyzed and suggested hardware recommendations as well as network bandwidth requirements.•Designed a support infrastructure for current technology in use

Greater San Diego Area

•In charge of the administration of 30 Windows NT, 2003, and 2003 servers•Oversaw a team 6 helpdesk (level I), 4 desktop (level II), and 3 system admin (level III) personnel.•Created logon scripts for automation of logon process and windows update•Installed and configured Exchange server as well as Outlook•In charge of asset management and inventory•Created and managed all users and security groups•Interfaced a Sun UNIX box and few Linux servers for Samsung mail which included writing scripts for testing, backup, and other processes.

Greater San Diego Area

•In charge of the administration which included setup, installation and configuration of 12 Windows NT servers including web servers, 4 Exchange servers (clustered), File and Print server, Proxy server, and a Firewall Server in a LAN/WAN environment.•Installed and configured Citrix Clients, helped the Citrix admin with configuration and client rights.•Created and implemented desktop images for over 500+ PCs•Created VB program to aid the technicians in troubleshooting the desktops and choosing the correct version of image to implement.•Created VB Scripts to make changes within the registry according to PC settings and set options within Windows environment.•Assisted in the design of Exchange 2000 and migrating from Groupwise, Exchange 4 and 5.5.•Supported all Windows operating systems and Microsoft’s products while supporting 400+ different Legacy software applications.•Created automated scripts for testing and updating PCs using VB.

Greater San Diego Area

•Provided daily administration of a Novell Netware network with 900 computers connecting to the network using the Novell Zen client running Windows 95 or Windows NT operating system. •Administered the objects within the Novell directory tree as well as client end applications. These applications consisted of Microsoft Office, Corel Office Suite, Lotus 1.2.3, GroupWise, and Netscape. •Responsible for troubleshooting software and hardware•Helped organize the process and procedures needed for a better help desk environment. •Created snap files for the Novell Launched Application•Assisted in improving the help desk’s trouble ticket handling and tracking the trouble tickets in NetKeeper software provided.

Greater San Diego Area

•Supported engineers in the Research and Development area for testing and developing software related to “All In One” products including Windows drivers, Firmware and user interface.•Created many test programs and scripts for testing firmware and software•Performed White Box and Black Box testing which consisted testing on all windows platforms.•Gained vast experience in the support of Hardware and software aspects of personal computers.•Debugged and wrote C++ and VB code for all-in-one products.

Greater San Diego Area

•Supported the entire LAN and WAN configuration of Sony’s complex mixed networking of Windows NT, Novell and other Microsoft’s Back Office products (Enterprise), IBM Mainframe 9672RB5 and different applications running within it.•Installed and configured Exchange (clustered) Servers•Created CC-Mail accounts for clients with administrative rights, provided support and educated the clients in all aspects of CC-Mail.•Invoked/Revoked passwords in CC-Mail•Logged all service requests in a problem tracking software package, technically analyzed each problem conducting problem analysis, solved those problems at 1st level where possible, and assigned to field technician when necessary.•Assisted and educated the clients in troubleshooting their service-requests regarding Windows 95, Windows NT, Microsoft Office, Microsoft Word, Microsoft Excel, Internet Explorer, Netscape, Microsoft Exchange, Microsoft Outlook, Lotus CC-Mail, Control-D, Impac-90, Oracle, Winframe Enterprise, Win95, WinNT, RACF, Mainframe application.•Connected clients with different printers that are available on the network

Tucson, Arizona Area

•Provided technical support for Microsoft products, mainly for Windows95 and Windows NT.•Solved various customer software and hardware problems with PCs and PC components, such as problems with Dial-Up, LAN & WAN, TCP/IP, Internet connection, Ethernet cards, printers, monitors, and modems.•Windows support consisted of all applications within the Win95 (MSN, Notepad, Wordpad, Paint, Dial-up networking, DriveSpace, DoubleSpace, Hyper Terminal, Backup, Exchange 4.0, Calculator).•Installed hardware and software to PCs, manipulating the system configuration for better overall performance.•Logged and tracked calls using WorkBench program and found solutions for different issues using KBQuery program.•Wrote procedures and tech notes for new issues with resolutions and implemented them into KBQuery and WorkBench.