ShipBuddies, Sanford, FL 05/2020- PresentOperations Manager• Successfully managed transportation and logistics operations, coordinating shipments and optimizing supply chain processes to ensure timely and accurate delivery of products.• Reduced shipping errors by 20% through implementation of new inventory management and quality control processes.• Oversaw inventory management, determining product handling and storage requirements to develop warehouse operations systems.• Developed and implemented effective warehouse layout that accounted for product flow, equipment and product handling systems, resulting in a 15% increase in efficiency.• Established and enforced safety standards and procedures in compliance with legal requirements.Participated in ongoing education and training to stay up-to-date on industry best practices and emerging technologies.

• Analyzed credit data to determine the degree of risk involved in extending credit, using analytical tools and financial analysis techniques to evaluate creditworthiness and assess potential risks.• Developed and fostered dealer relationships that ensured volume objectives and credit quality, working collaboratively with internal stakeholders to drive business growth and achieve financial targets.• Captured automotive finance contracts that met GM Financial profitability criteria for pricing and performance, using negotiation and sales skills to close deals and maintain a profitable portfolio.• Ensured compliance with policies and procedures, maintaining a thorough understanding of regulatory requirements and internal policies and procedures to ensure ethical and compliant business practices.• Conducted outbound telemarketing calls to dealers, developing new business opportunities and building strong relationships with key stakeholders.• Conducted joint dealer visits with Dealer Account Representatives (DARs) on an as-needed basis, providing training, support, and guidance to enhance dealer performance and drive portfolio growth.• Ensured proper documentation on all transactions, maintaining accurate records and ensuring timely and efficient processing of all credit-related activities.

• Managed procurement and distribution of vehicles from Vehicle Preparation Centers (VPC) to corresponding dealers in Central and Western United States, ensuring timely and efficient delivery of high-quality products.• Negotiated, distributed, and managed vehicles and vehicle parts across the United States, leveraging strong communication and interpersonal skills to establish and maintain relationships with key stakeholders and vendors.• Created and negotiated with vehicle shipping vendors to ensure cost efficiency and timely delivery of vehicles, utilizing a strategic approach to reduce costs and optimize supply chain performance.• Developed and implemented a GAP analysis aimed at manipulating vehicle shipping protocols to create "seamless" vehicle delivery from VPC to dealer, utilizing data-driven insights to inform decision-making and drive operational efficiency.• Conducted regular performance assessments of vendors and suppliers to ensure compliance with contractual obligations and quality standards, implementing corrective action plans as necessary to address performance gaps and minimize risk.• Collaborated with cross-functional teams to develop and implement process improvements and best practices, leveraging technology and data analytics to drive continuous improvement in supply chain performance.• Maintained compliance with all local and federal regulations related to vehicle distribution and transportation, ensuring safety and code compliance at all times.

• Provided expert advice and counsel to doctors, clinic owners Nutraceutical companies on long- and short-term planning and execution of operations• Created and modified eCommerce websites and offer training for existing and new employees with website functionality and shipping protocols• Established accounts and negotiated pricing with pharmaceutical distributors based on quantity and frequency of purchase• Ensured compliance regarding standard operating protocols• Managed, directed and controlled new employee training including clinic policies, services, medical billing and scheduling appointments• Conduct monthly monitoring of doctors and staff to ensure compliance with FDA, DOH, DEA, HIPAA and local protocols