🔹Accomplished Software Developer with a strong background in front end technologies, boasting a total of 5 years of IT industry experience. 🔹Over the past 3 years, I've honed my expertise specifically in developing and implementing cutting-edge ServiceNow solutions, leveraging the power of the ServiceNow platform to optimize business processes.🔹My expertise spans the ServiceNow ecosystem, majoring IT Service Management (ITSM) with decent understanding on CMDB, ITOM,HRSD and SPM🌟 Accomplishments:🔹 Configured and customized ITSM solutions for prestigious clients : ADT, Paccar, DAF trucks,Allegheny County Airport Authority[ACAA Pittsburg] and World Food Programme aligning systems with precise business needs.🔹 Played a pivotal role in requirement gathering sessions and conducted onsite/online workshops for clients, demonstrating expertise in ServiceNow, and fostering collaborative environments to align solutions with their needs and goals.🔹 Proficient in ServiceNow custom app development, adeptly utilizing Microsoft Azure AI Document Intelligence with SN REST API integrations to create tailored solutions.🔹 Successfully contributed as offshore consultant in reputed IT companies like UST Global and IBS Software Services, for projects incorporating front end technologies - AngularJS, JavaScript, HTML5, and CSS, serving global clients like Wolseley and flyDubai.🔹 Skilled in Agile methodologies, project management with Jira and ServiceNOW utilizing iterative development, adaptive planning, and continuous improvement techniques to drive collaborative teamwork.🎓 Academic Credentials:🔹 Bachelor's Degree in Computer Science and Engineering: Equipped with a solid foundation in computer science principles and engineering fundamentals.🔹 Business Administration Certification to complement my technical expertise with approach to understand holistic perspective of IT projects.🔹ServiceNow mainline certifications:CAD,CSA,CIS-ITSM, Discovery, event management,HRSDOther Experience🔹AOI programmer to ensure the efficiency, accuracy, and quality of manufacturing operations by implementing automated inspection solutions to detect and prevent defects in products or components.🔹Front desk representative in a banking industry typically including responsibilities like Customer Service,Transaction Processing,Product Promotion,Compliance,Documentation and Record-Keeping